Chipotle Mexican Grill

I really try hard to be generous in my reviews. But I can not get past the multiple failures we experienced tonight at this Chipotle. We came in at 7p.m. and the line was nearly out the door. The staff of young people was undisciplined, disorganized and it appeared that the new guy was floundering unaided in the fatal funnel at the center position on the food prep line. Other employees watched as he struggled sticking diligently to their positions. The ice machine was out of order so we had to ask for ice from behind the counter. The floor was a disaster. Every table was dirty inside and out. If there was a leader on duty I could not figure out who that was. I have eaten at many Chipotle locations. This was by far the worst run one yet. Thankfully the food was still good. Regretfully, that's the best thing I can say.

12/17/21 - Very very disappointed. I gave it one star because, if I'm being totally honest, I still at the food. But if I hadn't been traveling all day, and if I wasn't starving, and if I hadn't just driven out of my way to go to Chipotle because it's one of my FAVS, I would have just gone somewhere else. This place was NOT clean. I wouldn't say it was nasty, but it wasn't what I've seen at the 60 or so other Chipotles I've been in. I've posted the pictures, you can see for yourself. The food was marginal. Also not what I've come to expect. But again, I still ate it. This location has got to do better! (Intentional with the improper use of words.)

Every time I visit a chipotle, I go in hoping it’s better then the last time. This visit was absolutely the worst. My husband and I went in together but ordered and paid separately. The “girl” that was taking the initial part of the order was very dismissive of me. I ordered the new brisket and there was maybe to scoops left. I knew my husband was going to order that also and asked if the had a fresh batch coming out (I knew there would be because I saw a cook in the back chopping up fresh brisket) I asked to wait for it and she completely ignored me. As my bowl continued down the line I saw it looking worst and worst. When it was my husbands turn to be helped, she was to excited to help him. She got fresh ingredients out and started chatting him up about the weather! So disrespectful!

$15 bowl I ordered and picked up and this is what they gave me. Used my gas there and back was starving and this is the 6th time they messed up. I love the salads from other chipotles this location is struggling. Long lines, employees on phones while others hustle and look overwhelmed. Who’s managing this place?

Honestly I rarely go to google to write reviews, but after the last 6 times of ordering delivery from this specific location and things being wrong/bad, here I am in hopes that whoever is running this location sees this and addresses whatever changes clearly need to be made. It truly seems like there are absolutely no quality standards there, or no one actually enforcing them. Items are consistently left out of the delivery bag, mostly chips, sides, and salad dressing - occasionally they will simply scribble "no chips" and on the rare occasion they DO have chips they're completely plain and don't have the salt/lime seasoning. Additionally, on delivery orders containing more than one main item, instructions/ingredients are consistently mixed up, making orders just blatantly wrong.

I wish I took a picture of all 3 orders. I did the app order for pickup. 1 salad, two bowls. There must be lettuce shortage because the two bowls had as much lettuce as the salad. The containers were less than half full. Hardly any beans or rice in either bowl. Zero excuse. When I contacted them on the app, they had the nerve to offer me a BOGO coupon good fir 30 days. I bought 3 items that would fill one container!!! Anyways, unless you want to waste money, get little food, from disrespectful and filthy employees, don't go here.

I went to Chipotle on Tuesday. When I got home I realized they charged me almost 3 dollars for guacamole. I can't eat avocados due to an allergic reaction. I then found an almost 2 foot long hair in my bowl. I tried to no avail to call them; you can't get a human on the phone. The young man, Daniel was not nice and acted like I was annoying him. They have lost me as a customer!