Steak 'n Shake

Food was cold, even AFTER it was reheated. Steak and Shake food and service took a major nose dive after it went from a family friendly restaurant to a poorly ran fast food joint. Bring back the waitresses and table service!! They're the people that made S and S a fun restaurant with fast and friendly service! Sadly, this last visit was probably my last. I only give a 2-3 tries, this was #3. Failed all times!!

I'm guessing the Steak n Shake owners have turned the business over to the "WOKE" grandchild. Customer service is not existent!!! When you elect to eat inside you order at the cash register where they ask how much tip I like to leave. Forget whether the food and/or service was good!!! The plastic ware was small and weak and tables dirty. Never will I leave a tip again prior to eating my food. On second thought... Bob Evans is right next door the next time.

For the past several years I have lived outside of Illinois with no Steak and Shake available. While driving through Springfield I was eagerly anticipating having a Steak burger and fries, which I did. I wish I had saved my money. There was no other customers present so when they served a cold hamburger I couldn't believe it. I picked it up at the drive through and ate in my hotel room, only a couple of minutes away. Not far enough to cause it to be cold. I would guess they made it earlier that day (I'm being kind) and just threw it in a bag. Please reconsider eating here.

Rang up wrong burger. Girl was walking around with a tray yelling over and over "who ordered BBQ burger". I finally looked at my receipt. I asked for Butter burger but rang me up for BBQ. When I did get the correct burger (which comes with sauté onions) it had 2 slivers of onion. Also, the BBQ burger I paid for cost more than the burger I got and I didn't get refunded the difference or even a apology. Very disappointed in the entire experience!

A MANAGER named Jill on the headset for the drive through was VERY DISRESPECTFUL!!!! She was irritated she couldn’t hear us and told us we need to speak up. So I of course raised my voice in order for her to hear us and she told me I could get out of the drive thru if I’m gonna be like that?!?! Then proceeded to hand us our food in the drive through with a very rude attitude. Very disappointed. Unbelievable. Don’t work here if you are so miserable with yourself and your job Jill!!! Do better Jill, or find a new job JILL because it’s actually pretty embarassing on how you treat your customers JILL, ESPECIALLY with being a manager!! We couldn’t control the WIND and that’s why you couldn’t hear us JILL!?!? Wow I have never dealt with such a rude woman who is suppose to be a manager somewhere!!!