Marco's Pizza

It had been a couple of years since we have ordered from Marco's Pizza and for good reason. Still disappointed. Pizza was more crust than anything else. Steak sandwich was over filled with slimey canned mushrooms. Steak was chewy. Bread was ok. We also ordered the cinnamon roll dessert. It was the only thing that was enjoyable. We ate the entire thing.

Good food but the delivery times have become excessive. The store is less than a mile from my home and until recently my orders were delivered within 15-20 minutes but for the last few months it has take an hour or more to get an order delivered. Today it took 1 hour 12 minutes to get 2 Italiano sandwiches delivered. I could have walked to the store, ordered, ate at the store and walked home in less time...

This past Sunday, I placed an order online with this Marcos (before 9:00 pm). The restaurant is open until 10:00, allegedly. A couple of minutes later, an employee called and said she was cancelling my order, because she “wasn’t sending out anymore orders” for the night. Weird, but okay. The days following, Marcos called me 2-3 times, but never left a message. This afternoon (Friday), I got another call from Marcos and was able to answer the phone. It was a manager from the establishment. Since he was calling in the middle of a work day and asking numerous questions, I assumed he was going to offer an apology or perhaps even a “here’s a small token to show you we’re sorry.” Nope. He just called to waste my time and ask me if I knew who cancelled my order. Good for the establishment for trying to investigate what’s going on, but why waste MORE of my time?! I definitely will never order from here again. What’s the point when rogue staff just cancel your order, and nothing is done to rectify the situation???