Clayton Rsl

Came here to dine with friends. I ordered a parma. I stated I wanted a plain parma with gravy on top accompanied by chips, nothing else; no tomato sauce, cheese, ham or any of that - basically a schnitzel but they didn't have it on the menu. The staff member seemed to be teaching a new person how to work the till while punching in my order. I noticed the opportunity for miscommunication and mistake so I asked the staff member to kindly relay my order back to me. Of course it was completely incorrect. I retold him my somewhat-specific-but-entirely-simple-order, all the while, he offered no eye contact, while chuntering to the new staff member on the till. He nodded and acknowledged a correct understanding of my order looming somewhat disgruntled. Twenty minutes later I was presented with A parma, tomato sauce, ham, mozzarella and salad on top with chips - No gravy. Entirely not what I had twice ordered. I asked for an explanation for the twice mistaken, but clearly stated order, the Indian lady was totally unapologetic and asked 'What I wanted her to do?'. "Can you please sort this out? -This is really bad service." I opined. She proceeded to take my plate into the kitchen, scrape the contents into the bin and return my money without an apology. I was stunned. All she needed to do was remove the unwanted and twice un asked for ingredients and give me a serving of gravy. But alas! I was left standing cash in hand, hungry in belly with a table full of mates tucking into their meals looking up at me. A woeful experience with utterly pitiful service in a bistro that is totally overstaffed and under trained with workers that display appalling English communication skills. A true joke.

Clayton R.S L. is well worth a visit, good T.A.B. area and pokies as well. I've been a frequent visitor for quite a while so if you haven't been there for some time upgrades and extensions are 1st class especially if you remember the men's toilets. Looking forward to trying their menu which is always a good guide to the way the business is run. As I said well worth a visit, just hope covid let's us enjoy the hard work the committee have done.