Arby's

So I try to keep giving this location multiple chances to get their act together. If I am able to go on a day that the dining room is actually vopen there is always something wrong. Sometimes it’s rude/non caring cashiers, food is wrong or cold or drink machines not working, etc. I REALLY want to enjoy my lunches at arbys but I usually feel cheated and not worth my time or money. I will have to find other options for my lunch in the future.

Warning: This location will probably be closed when you get there, despite their posted hours. I have tried to eat here six times in as many months and they haven't been open once. It's currently 6pm on the Saturday before Memorial Day and they closed at 5pm. (At least they put a sign up this time.) Their online hours still claim they're open till 11pm. If you're going to close, at least let people know. --- It's not even 8:00 p.m. and you're closed. Your door says you're open till 10:00. Google says you're open till 11:00, which I've corrected several times before and you keep changing it back despite the fact that you keep closing even earlier than your door says. Fix your hours. Be open when you say you're going to be open.

12/03/19 was my first visit to this location, it was around nine o'clock or so. When we first walked in we were greeted by a young lady name Marketta.   She was super nice and very polite. When we placed our order we had to wait a few minutes for fresh food, which is no biggie 🙂. We had a pretty big order, we had the two Arbynator's, 6 Beef n Cheddar's & 3 small fries. The Arbynator's were good, but they were a little dry. The Beef n Cheddar's were very tasty also no complaints there! And the fries were super fresh also. Just like I like them hot out of the grease. Lol! There was a young man that was worth the drive thru and from time we got in there he was scratching his ear, wiping his eyes and face, and getting people's food. I informed the manager and she spoke to him about it. But when she was speaking to him he made a face like as if he was not doing anything wrong, really! Then he left to go out to the restroom, I am assuming to wash his hands, I hope! Other than that, it was a good experience. Will I return there again, yes, because of Marketta she was on it, she had great customer service, which you do not see a lot of any more.

The food was great as usuall , but the lady taking the order was the rudest person I’ve ever dealt with in a food service scenario. I asked a question about Apple Pay, there was a sigh, then followed by a stern and blunt yes- Cut me off during my order, I got to the window and told her I also wanted a drink, she said fine then motioned her hand to give her the payment- the drink was free because she obviously had something more important to do. Not offended on the slightest , but being a business owner myself, people like this will kill your business-

Drive-through person was extremely rude did not greet me only said "what do you want" . I was halfway through my order she cut me off tried to give me a total before I'd even finished. My roast beef and fish sandwich were cold the buns were hard and my curly fries looked like they had been fried about three times. I've never been so disappointed in Arby's in my whole life.

It's been over 2 years since the pandemic shutdown NC. I came back to Arby's around the evening for the first time in the lobby with a rude awakening welcome by an aggressive shift manger telling me the lobby's closed. The pandemic has probably wiped out everything, & one of them happens to be common courtesy. I don't believe I'll ever go back there. Not worth the time & money.