Pizza Hut

This experience was highly unfavorable. My order was to be ready for curbside at 4:25pm. At 4:35pm another car pulled up and received their order. I sat in my vehicle until 4:50pm before getting out and going inside to find out what the delay was. This was after the "manager came out at 4:30pm to inform me it would be a "few more MINUTES." When I entered there were several employees standing around and none greeted to say they would be with me. The person who took the other vehicles order out was trying to process their payment. Not even sure how he got his order without paying first. Anywho, when someone finally decided to acknowledge my presence they said, "we don't have an order for Denise." The guy who came out to tell me it would be a few more minutes pulled it out of the warmer. So my order has been sitting there for nearly 30mins while I was sitting on my vehicle waiting for someone to do their job. That guy said he was the manager who was nonchalant about the entire ordeal, then blamed an employee. Robert has no customer service nor managerial etiquette. I then asked for the franchise owners number and name, no one had a pen, they used a marker. Then I asked for this persons name and Robert refused to give it to me. He finally said her name is "Nancy," but I'm not even sure he was telling the truth. I will never order from this location ever again! The customer service is lack luster and the employees stand around. I tip every time and this time I'm mad that I even provided it. Oh, and my order was incorrect. My pizza was burned, all 3, the wings were dry and my Edge pizza was cut normally.

Ordered a thin crust pizza and some wings. Food was OK (pizza seemed a bit salty) and wings barely had any hot sauce on them. Staff didn't seem too enthusiastic in service. Wierdly there were no paper napkins for us to take, but we had to ask the staff, who are handing them sparingly. And when asked for Ketchup, they said they don't serve ketchup (which felt odd), so had to go the Target next door to buy a bottle of Ketchup. Nothing so special about the place to go back again..

I love Pizza Hut, but this location is horrible! The past two times I’ve ordered from here the guy immediately calls me on his way from leaving the store, and ask if I can come down to leasing office and pick it up. Im sick this time around, and asked him if he could drop it off at my door. I gave him specific directions on how to find my apartment. No luck. I ended up walking up and down the hallways trying to find him and he was nowhere to be found. I called the store and canceled my order. The shift manager Monroe said he would cancel it and refund my money, but there was no apology or let me see if can call the driver. Nothing! Just hear you go, Bye!

In the past, there have been a few problems with my pizza deliveries from Pizza hut. That being said, I will be the first person to change my reviews/opinions if a restaurant "redeems" themselves with either new staff, new training, raising the quality of their food/service, etc. and this is definitely a time! I ordered two large pizzas several nights ago from this location and a 2-liter of beverage. I was surprised to see how quickly the order was delivered, in addition to the fact that the 2-liter was ice cold, which rarely has happened in the past. In the past, the pizzas would frequently arrive with the top of the boxes pushed down into the pizzas, causing the majority of the cheese and some of the toppings to be stuck to the inside of the box cover - leaving very little in the actual pizzas. This time - not the case! The boxes were intact, handled well, and the pizzas retained all of their toppings! The only suggestion I have for this location is that if they could extend the toppings all the way out to the crust, the pizzas would be perfect! The pizzas were cooked to perfection; not too crisp, not too soft - they were just as I have always loved my Pizza hut pizzas to be. I can't wait until the next order! I also include a note in my online order that I appreciate them and to stay safe - it is my desire to make sure they know how appreciated they are in this time of a pandemic, and I am greatly appreciative of the care they take in bringing our food, as well as keeping themselves safe.