Arby's

How ironic that I go there today with a "Make it Right" card & they literally get everything wrong? I'm passed the wrong drink, the girl takes it back & is sternly told not to take anything back through the window (which I understand due to covid), then I'm passed my bag that's missing fries. I look at my gyro which I ordered with no lettuce, tomatoes or onions & ALL of that is on it. I'm guessing a lead or manager noticed when I got my bag & looked at it how my face was, she came running to the window while I asked what in the world is going on in there for everything to be wrong today? She told me just pull up front while everything is brought to me fresh. Was it not fresh before? I honestly don't think the girl who took my order took it correctly because this is terrible! The blond lady who's a lead/manager, whatever she is, has a tinge of attitude with how she speaks with you. Like she's always irritated or aggravated. I noticed that the last time I came here. The young lady who brought my order out was very pleasant and apologetic when it wasn't even her fault at all & my order was finally correct. What a visit!

Was greeted warmly by the General Manager, Katie(Katy?). Her charisma made her come off very warm and inviting and she was very focused on making sure everything I needed was taken care of. It was busy when I drove through, but her and the team she has inside were running through cars with speed and accuracy. The Arby's that I frequent on East Independence Blvd is always understaffed (Maybe 1 or 2 people in the building at most during rushes) and it can take up to 15 minutes for food to be made. I'll just take this as credit that Katie motivates her crew and keeps them energetic even when it's hard. I know not all customers are easy to deal with.

On April 1st, ran through the drive thru to get two fish sandwiches. Both buns were smashed and the fish were cold. The fries were also cold and seemed like they were sitting for a while. Surprising because this was at 5:30 on a Friday night. The food should have not been cold. Overall not a great experience. I only live 1.5 miles from the restaurant.

Well started out ok got our order got home and it went like this cheese sticks no Marinara sauce never was asked if I wanted any, gyros were warm at best, fries looked and tasted like they were refried, the napkins looked like he had wiped up something before putting them in the bag and didn't give a Receipt use to be our go to places for take out but we won't be going back!