Sweet Cakes Bakery

I had the MOST TERRIBLE experience with this bakery today. My daughter was having her birthday photo shoot, and the cake that I placed an order for was never made. The employees who took my order obviously wrote down my information incorrectly, despite me having been a previous customer. However I gave a specific date that I had reached out prior to that with pictures on their Facebook page, along with my name, and they did not use that mode to contact me either. Instead, they never actually went through with my order. They said they could make the cake for me later in the day after I had already taken off work for the morrning, but they said they would not be willing to offer any sort of discount for the inconvenience. This is the absolute worst form of customer service, and I will never recommend them again! I am very disappointed the manager did not even have the courtesy to speak with me. I would not recommend this place to anyone. Pick another bakery, and support someone who cares for their customers! In response to the below “reply” from Sweet Cakes: Unfortunately when I called your employee did not let me know that I had to pay on the spot, otherwise I gladly would have immediately. Additionally they wrote down my contact information incorrectly (this is the reason you had trouble reaching me...even though you could have reached out via Facebook, assuming your employee took the notes that I specified), and told me that 10 AM would be the time for pick up. When I called and you offered to make it on the spot. you said 12 PM, so that would be a two hour difference long after the photo session was supposed to take place. Additionally, whenever a customer has to be put on hold multiple times while an employee goes back-and-forth to talk to the manager, the professional response would be to speak directly to the customer, considering this was your employee’s error for not understanding the process! I want to ensure customers are not left without a cake on their child’s birthday. Thankfully another bakery was able to accommodate my request right away! Hopefully in the future you will try to keep your customers versus loose them (I was a repeat customer- I spent $100’s or dollars with your bakery), due to you be unwilling to admit your error and at least offer a small discount for the inconvenience. However, despite all of this, I do wish you the best and hope you learn how to better respond to other customers in the future.