Tim Hortons

Order was cancelled online for no reason then said I have to go in to get a refund well apparently I can only talk to the manager but she is SO hard to reach due to her managing a couple stores (which is understandable). Apparently the other staff don’t know when she will be in I just gotta keep trying cause ya I have all the time in the world. Even when I first started talking to her she was extremely rude to me right off the bat for NO reason. I mean if you hate your job that much or people why are you even working here, really. Finally the manager got a hold of me today a month later…she was VERY nice helpful and accommodating im glad I finally got a hold of her!!

Likely the worse Tim Hortons in the Tri-City area. Never any stock for food items to order and the service is always extremely slow. Does not matter how many staff are working or that there is no drive thru to worry about. Better off going to Northfield and Davenport at least there they will have food to order.

Was given a 5 dollar bill for my change. Expressed that I believed it was a counterfeit and asked for loonies and toonies in replace of it. To which the supervisor told me to go exchange it at the bank they don't take fake money. To sum it up "here is fake money for your real money and if you don't like it bring the fake money to the bank".... Check your bills. Proceed with caution. To me it has nothing to do with the money value and everything to do with the principle!!!

Coffee was good i guess that’s what matter to most of people but I noticed the staff is not very friendly they talk like we owe them something, no offence but people who work in food industry are underpaid and overworked everyone knows it already but this does not give them Privilege to behave cold with customer. Peace out

Slowest Tim Hortons in Waterloo and beyond. Notoriously slow. 4 customers can take almost 15-20mins. This isn't now but for the last 15 years atleast. No drive thru to slow them down either. Doesn't seem to matter how many people are working. 2 Tim Hortons vending machines would be far more efficient. Ownership and management need to figure it out.