Zaxby's

Something about Zaxbys is off. One there drive through menu light is of a half hour before closing. Not friendly taking your order, but paying they are. It never cease to amaze me, that they refuse to include a Zac sauce with a combo. You must ask, and it's not guaranteed to be in your bag. Now we only order off the kids menu. No new fresh items added this year, like the Asian zalad. Please up your service. Signed your regular customers

This is my family's favorite chicken place, especially this location, as everyone here is so friendly and eager to provide the best possible service and food. Their salads are so tasty that I was even able to get some of the picky eaters in the house to start eating salads. Well the prices have increased and they've stopped using the resealable plastic containers, I still strongly recommend the salads.

This was a fun place to eat. They didn't get my order right at first, but they took care of it quickly and without fuss. The decor ranged from movie and music posters to local sports memorabilia. We enjoyed talking to the employees, too. We shall return. 👍😊 We returned on May 25. 2022. My daughter and I and a couple of grandkids had been shopping in Springfield. They wanted tacos next door, and I opted for Zaxby's. My cashier was fairly new. He got my order mostly right, but he informed me that I could not get extra chicken fingers on my salad. Not "I don't know how to ring that up," but just no. Not possible. I told him every other Zaxby's I have been to does that for me, but it made no difference. I suggested he ask for help. Finally, I asked him to ring them up separately. The salad was still very good. I enjoyed it. But I wish managers could impress upon new hires that finding ways to solve problems for your guests is good, even if you do have to ask for help. I'm not so much in a hurry to return, this time.