Five Guys

Lots of reviews for this place and service to order was speedy and friendly. However I went during peak hours on Saturday so prep time was a tad bit slow. The interior of the eatery was clean and covid 19 safe practices were in use with the staff. My burger was very good and an absolute ton of french fries came with my order. Red and white are such great colors. I had a good first visit.

We ordered via Uber Eats. The app said our order was ready. Upon arriving, we were locked out and an employee turned off the “open” sign while actually looking us in the eyes. While standing outside in the 35° weather for 10 minutes where they could clearly see us through the glass windows, I attempted to call 4 times. Several customers were dining inside and several others walked up beside us to pick up their orders or come in and dine. When they finally picked up the phone, they verified our order and said they would send someone to the door to let us in. Upon being let in, we were told “sorry we got busy so we closed.” It was 7:03pm, the store hours said open til 9pm. While standing at the counter for our order that they said was already ready, we waited another 10 minutes as we watched them prepare our meals. I am not one to complain, but the situation was handled very poorly. Several customers had already placed orders and we were given absolutely no explanation as to what was going on. There seemed to be an attitude from the worker who locked us out, as if he enjoyed locking the doors in our face with not a single word of an explanation while others continued to dine inside. Very unprofessional. The food was good, but this review is about the service we received.