Dunkin'

A good coffee can literally start my day great and just like that a bad coffee can really just tip my morning off. I'm so sick of hit or miss coffee at dunkin I order the same coffee every morning and it's made correctly maybe 3 days a week. I don't have time to turn around in morning so I stop at the one next to highway to get it remade and they had the gal to tell me no it's another 3$ because a different company made it your all dunkin franchise. The complete laziness in putting ingredients in to sink to bottom and not stir it unbelievable

I came to leave a review, and realized many reviews are all basically saying the same thing. Every time i come here and grab a coffee, its made wrong. I used to be an assistant manager at a dunkins less than a year ago. I know where and how they messed up but gave no regards to make sure this didnt happen. The sugar dispenser must be empty and they dont realize it. I had ordered a Large hot 4 cream 6 sugar, easy coffee. Also asked for it to be stirred, you know, what theyre SUPPOSED to do with coffee anyway. My coffee litteraly tastes burnt, AND has 0 suagr. I shouldnt need to go back every time! I understand things happen but this has been consistent with this location. I recommend going to one of the other dunkins along the route if you can. Definitely avoid this store

Bad service. I got here at 728 and after ordering 2 drinks already, they then said we are sorry but the machine is broke down already 🤷‍♀️. At first I ordered Latte, they already said they closed down on the latte machine. So I ordered a coffee and a juice drink, they still said sorry our machine is broken down. First of all, they are supposed to close at 8, but at 730 they already didn't want to take orders anymore???? If there was a -1 star, I would have rated them already. Service sucks

If a business does not have what you want, does the manager... A. Mention that they don’t have it but have something similar? B. Mention that they don’t have it and nothing similar Or C. Put something else in and hope the customer doesn’t notice and when told that said donut was not what they asked for and to switch it, customer is told that they can’t and they have to deal with it? If you choose C then you’re exactly right as that is what the manager, Denise thought was the right answer and refused to swap. And no I didn’t accidentally ask for the wrong donut she blatantly gave me something different in hopes I wouldn’t check before I drove off. If the franchise owner thinks this is what a good manager is then I can only imagine what else goes on at this Dunkin’ Donuts.