Via Sofia's

Completely ruined our evening. Decided to give a local restaurant a chance. Yes we did use a delivery service, they did nothing wrong on their end. The restaurant on the other hand, never answered the phone when we called to get corrections straight on our botched order. Ended up calling the other franchise, lady was very nice on her end. Gave the original one more call before closing and she was rude and pretty much told us to **** off. No meatballs in spaghetti (paid extra and wanted marinara not meat) . Wanted Alfredo not meat sauce on tortellini. Both came smothered in red sauce that was so burnt we didn't even try to hold our nose to eat. Added the cutlery to our order. Thank goodness my hotel had some in lobby or else I'd have to eat with my hands...Complete disaster. But the rude girl wanting to not answer the phone before they close is what put the icing on the cake. Pandemic or not, customer service is what keeps these local businesses alive. We Will NEVER give this place another opportunity to be supported.

I'm very confused by this place. The crust for the pizza was great, the cheese was great, the sauce was good, but the toppings are just frozen toppings. I could be wrong but it appears they make the dough here at least, why not the meats? Also the cheese bread was OVERWHELMINGLY disappointing. Was was seemingly chibota bread with butter and garlic seasoning put on top with a slice of mozzarella cheese placed on top then baked. All this effort gets put in the dough it seems but everything else is very poorly applied after that. Like I said I'm very confused by this place.

The meat sauce tastes bitter, like it cooked too long or too high of heat and the sugars in the sauce burned. Even better, at the bottom of our family bucket was hair. Dark hair. The salad was old, wilting and browning. The best part is the bread, it has a nice flavor and texture. They didn't include any parmesan or croutons or anything. They left my dessert off pickup order. Overall, would not order again.

Came in at 8:10 stood upfront for almost 10 mins till someone came up, we wanted to dine in she then turned around and turned the lobby lights off, so we then ordered to-go which I couldn't order what I wanted because she didnt want to reclean stuff. the staff is extremely rude. started closing at 8:20 and we asked her why, she said due to "chef not feeling good". Once our food was done it was wrong and they wouldn't remake it

We have been going to Via Sophia's since it changed over and to Zio's before that. We have always loved it but everything has been steadily going downhill for awhile now and this visit stayed true to the trend. The service was beyond horrendous and the food was terrible. All the pastas were drenched in water - it's almost as if they didn't drain the water after boiling. I'm so disappointed.

A DOK (Daughter of the King) sister and I met at Sofia's for a late lunch one day last week and enjoyed great food and fellowship. I had a gondola (half) sandwich and I think she had a variety plate - mushrooms, etc. Everything was delicious. We talked for a couple of hours and the staff was very pleasant and did not bother us except to ask if everything was OK. Very friendly atmosphere. Oh, and did I say the food was great?!

Very disappointed with the service there today. I ordered a whole sandwich and received half. I was overcharged as well. Then had to pay for the other half because it was supposed to be their special. That was supposed to come with chips and a drink. I got the drink and had to go and ask if I could have the chips that I had paid for. I had to go up 3 times to get my daughters smoothie they couldn't seem to remember to make.