Chipotle

it is in a great location, but the employees are not always polite, the store is almost always dirty and the counter is disgusting, once there was only one employee and I had to ask him to change his glove because he was serving my food with the same one glove that received money, also the store usually closes super early and sometimes it doesn't even open without any warning. get better.

This Chipotle at noon on a Friday was a disappointment. The brown rice was undercooked and crunchy. They ran out of black beans and gave me a few beans and mostly bean juice. I found a bay leaf in my burrito. The guac was mostly brown. The first server was pushing fajitas and queso and not listening to people's choices which slowed things down. I won't visit this location again.

This location consistently fails. I rarely have issues at other Chipotle’s. We ordered a kids meal for my daughter that the drink was missing from. (Not the end of the world) I got a burrito bowl which tasted not fresh, and the rice had a nasty sweet taste to it. Best of all was the sorry excuse for a burrito my wife received. (See picture for reference) Almost every time we order from them, something is off or wrong. Will absolutely not be wasting any more money at this garbage location. Side note: They need a class on how to properly wrap a burrito. That is all, rant over.

I eat at Chipotle all the time and spend my hard earned money there. When I found out cauliflower rice was coming, I was very excited. The other night, I looked at nearby Chipotle restaurants which had cauliflower rice because the one right next to my house did not. It was 15 minutes away but I decided it was worth it. I ordered a bowl with cauliflower rice/double chicken and a large order of chips with queso. I get in my car, drive for 15 minutes. When I arrive, the worker hands me a bag and starts to walk away. I notice no chips and queso and I ask, “excuse me, I think you forgot my chips and queso” and the worker responds, “oh, we ran out”. I then ask for a refund. He takes my receipt and tells me that his manager will get it back on my card tonight. I was pretty upset but thought maybe it was busy, so I gave them the benefit of the doubt. Then I get in my car, drive 15 minutes home. When I get home and open the bag, I see the disaster which is uploaded in the photos below. I am not quite sure what it even is. It looks like vomit. I immediately get back in my car, drive 15 minutes back to the store and ask to see the manager. I explain what happened and he says, “Oh sorry, we ran out of cauliflower rice, fajita veggies, and a few other parts to your order”. I respond by saying, “In what world is it okay to not tell me this happened, offer me a refund, and allow me to order a different meal”. After some further discussion, he says that he will just refund me and I can get a new meal, but I can not be compensated for the time I have wasted on this. I assured him I would be following up. When I walk up to order a new meal, all of the food is essentially out of stock for the day. I ended up getting a bowl with just rice, beans, and chicken. Not even close to what I originally ordered. I then get to the register for the refund and put my card in the machine. After it is processed, I look at the receipt and see that I was only given back $12.52 and that I originally only ordered a “Chicken Bowl” and “Chips & Queso Blanco”. I then explain that this was not my order and I show them the original order. The workers, after some reluctancy (!), say, “Okay, we will give you the other money back”. I put my card back in, look at the receipt to see the amount was correct, and then get back in my car to drive the final 15 minutes back to my house. For those counting, we are up to a 1 hour trip on this nonsense and I still have not even eaten my dinner. Make it 1hr and 15mins after completing this rant. After walking back into my house, I scarf down my food because I am famished at this point. After being dissatisfied with a bowl of beans, rice, and chicken, I decide to take one more look at the receipt. The first refund of $12.52 (seen below), was fine. It was put back on my card. The second refund of $8.83, I notice, was refunded as cash. I NEVER received cash. So, after wasting a hour of my life, not getting the food I was promised, I didn't even receive a full refund or compensation for the time wasted on the two round trip drives or for writing this complaint. At this point, I reached out to corporate, and they informed me that “it was my choice to drive back and that a simple refund is sufficient for this situation” and "Why did you drive back". I drove back because I wanted to eat dinner at Chipotle... She also said that I was trying to "extort Chipotle" because I asked for a couple free meals as a way to make this right. Extortion? If I have learned one thing from this entire debacle, it is that the Chipotle corporate team are not well versed in the law. I am one person asking (not demanding) a billion dollar corporation to simply make this right and provide me a couple meals for my time wasted on this. Embarrassing. I will never be eating at Chipotle again.

DO NOT PLACE ONLINE ORDERS WITH THIS LOCATION Ordered from this location today using the Chipotle app. When I arrived, 10 minutes later, the store was closed. The lights were off, and the door was locked, but there were still employees visible in the store. I had already paid for my meal so I tried to call the store. No answer. While I was standing outside, 2 more people came who had the same problem. Luckily, I was able to get refunded through the app, but I will not be returning to this store.