Panera Bread

I had a redeeming experience at the Buford location after having multiple horrible experiences at various other locations. The drive-through cashier who assisted me today was very patient as I scrambled to decide what I wanted to order for the dessert portion since it was not all listed on the menu. My food was terrific, but overall this was a trip with one mission in mind, which was to give Panera another try after several years, and thank goodness I tried again. Thanks, Buford location, for hiring an excellent, well-rounded team!

The kids and I are picking up some dinner. They were out of chips and another item so the cashier asked if bread was okay to substitute. It was fine until we got the order. I couldn’t believe that they just threw those pieces of bread on top of the other items. Don’t u have some tissue paper to at least wrap it with? I just thought it was very unsanitary. The bread was hard as rock and so does the pizza, tasted old. The sandwich was acceptable and the broccoli and cheese was good. Never going back here for a long time😩

So my wife ordered a Fuji Apple salad and found several lettuce leaves with insect holes on them. I will attach pics. She brought them to the staff's attention. She told my wife they were spinach leaves, and it was perfectly normal to eat. I'm pretty sure these aren't spinach leaves....she spoke to my wife like she was dumb and disregarded her.. Never in my life have we eaten a salad with insect holes in multiple lettuce leaves. We will never eat at this location again. Gross....that can't be normal.

Just had an amazing experience at Panera Bread. Their customer service is top notch - from the order takers, chefs, and bakers. Food was fantastic. You would die for the orange scones. OH MY! The baker at this location knows her stuff. As far as the chef, I had a question if I had the right pizza as I didn't see too much bacon, they added more bacon and asked if I wanted more sauce - just so willing to serve. Order taker was so patient with our family - I don't know how many times I asked what was on an entrée. Overall just a fantastic lunch on a Saturday.

I've worked at Panera in the past as a manager. I think i would be embarrassed if this was my store. We've been staying local to this location and visited at different times. Lunch time they had one person ringing on a register. Drinks are not made to spec every time. Also not seen anyone who appears to be a manager walking around and interacting with customers. Not a good impression. 3 stars for the food.