Costco

After traveling back and forth from different doctor appointments my family needed some supplies for our household, so we thought of going to Costco. On that note Jennifer and I wanted to take the time to thank the Costco Family (Brookfield), I say family because every person there is family and are part of a closed knit family working together to provide for others! That helps all of our families, through all walks of life! Thank you all for your service. Susan. Brenda. Victor. Karen. AJ. Farley. Jon. Austin. Nigel. Christina. Raheem. Richard. Edward. And to the other employees whose names are not mentioned above, for all that you do for us that can go unappreciated, again and again thank you for your service from our hearts to yours. Remember the smallest kind gesture from the heart can speak volumes! Mac also says thank you for the Absorbent Pads!

Parking can get a little crazy at peak times. Food court is always fast. When the pandemic was at its worst, the staff here went above and beyond to keep their patrons as safe as they could, they formed lines down the side of the building actively ensuring people were staying 6ft apart, this is something I have always remembered as it was a scary time for everyone but the staff here did all they could.

Well, we stopped by to check the place out and explore possible membership. The experience was so off, I felt it deserved a review here. First and foremost, it's hard to understand how we have shopped just down the road at BJ's, but how vastly different the experience was here. And unfortunately, in a very negative way at Costco. We had high expectations from everything we read about Costco being slightly better than their competition, but we didn't see this. The entire store, maybe it's just this one location, but it was best described as noise! The way isles were laid out and progression through the store didn't flow well. And it was just weird... Anyways, we went to join and this is where the store failed badly. The person assisting us was very, very slow, and they seem to be pushing the top tier membership along with adding a new Visa credit card. They lend the impression that this is the only way to pay, and they want entirely too much information above and beyond normal. The straw that broke the camel's back was when going to pay for the membership, being told that it required an approval for Auto-Renewal on the yearly subscription. We were like what are you talking about, we are just joining and you want us to apply for automatic renewal!? No, sorry! And we found afterwards that this is not Costco policy but an option that is available. The person handling our application did not tell us that, but said they needed to "check" if we could opt out! Maybe it was this person's first day? In any event, the store really was a mess, the parking lot was loaded with errant shopping carts all over the place. I shouldn't have to worry about getting nasty dings and damage to my vehicle just to shop! This was true even right near the cart park sections. The shoppers there were also of a different level than while shopping just down the road, for whatever reason. It was like shopping the week before Christmas where people are insanely urgent and absent any consideration for those around them, like they were the only shopper in the store, get out of their way, and largely just oblivious to anyone around them. Inconsiderate is the best description... I know this isn't reflective upon the store, but it's clientele. We may try another location, but this one definitely left a bad taste and experience for us to overcome. Again, so weird because we do shop just down the road and it is and was never like this. Posting to just share our experience here...

This location is well maintained, always have items in stock, helpful staff and good prices. The parking lot is a bit nuts but I've never been to a Costco where it wasn't. And the parking lot is spread out so if you're willing to walk you'll be fine. Checkout is pretty seamless as well. Even when packed things move quickly.