Five Guys Dacula

The burgers here are definitely a step above the typical fast food joint like McDonald's or Burger King. However, what we actually like the best are their fries. The fries here are truly spectacular. Fried in peanut oil, they have much more of a rustic, hearty feel to them, versus say McDonald's fries. The burgers are good, however, we thought the meat was a tad under seasoned. It is very heavy (950 calories on the regular fries and 840 calories on their regular burger), so if you are watching your weight, this meal is probably not one to indulge in too often. The price is probably what keeps us from eating here much. Even with our love for their fries, it's hard to justify spending $60 just on burgers and fries (no drinks) for a family of four. Last time we checked, it's $9.59 for a regular burger (no cheese) and $5.69 for regular fries.

I had never eaten here but my in-laws raved about how good the burgers and fries are. I drove over and ordered at 6:20 PM. 4 burgers and 4 fries. They have a pretty easy set up for making the burgers. The cashier calls out how many hamburger patties they need and they start those on the grill and the people adding the veggies and sauces assembled the buns on the wrapper and wait for the meat to be added to wrap it up. Then they put numbers on them so everyone gets the burger according to the ordering sequence. They bag each burger in separate bags and put the fries on top. Lots of homemade fries. So when they call my order number I picked up my 4 bags and carried them out, drive home and put them on the table according to the way I ordered them with the numbers. Should have been no problem but only 1 out of the 4 were right. I called the store and got the standard "well it was busy and they must have gotten mixed up" answer, which as I explained shouldn't happen! Then She took my number and told me the district manager would be calling me back about the issue. Never heard a thing. I drove 20 minutes and waited 40 minutes and drove back home 20 minutes to no get dinner. Never again. Don't go here if their busy apparently because even with their simple procedure the employees can't get it right and this wasn't a too few employees problem because 5 or 6 people were working.

I ordered a double cheeseburger with a lettuce wrap ( i have gluten intolerence) and a regular fry through grubhub. (It was pretty expensive because of grubhub fees.) I did not recieve my fries and my burger wasnt even wrapped in lettuce. It was just 2 pieces of lettuce. It was so hard to eat. Just kind of disappointed cause this location is really great.

I’ve never had bad food or service at this location being a longtime customer since it opened years ago. This evening I ordered a small simple to go order for myself and I was still treated like a VIP. The young lady that took my order and was pleasant and friendly throughout the process which reminded me to leave a five star review. Bravo Five Guys, food and service is unmatched!