Dunkin'

Today is free medium coffee with the dunkin app! I tried ordering ahead and couldn't figure out how to on the app so I waited 20 minutes in drive through and explained when I ordered I couldn't figure out how to get the free coffee on app but explained this while ordering. When I arrived at the window the employee proceeded to tell me "sorry honey I can't help you, I'm an employee and get my coffee free all the time". I could pay for my coffee despite having a free one available so I politely said thanks but nevermind. So much for customer service, they made my coffee and it was ready but then had to throw it out because I wasn't paying for a coffee when I had a free one but even the employees don't know how to use the app to access my free coffee. Very frustrating and a huge waste of my time and gas. How can an employee not be trained on these things?!

Lived it. Very professional, the lady noticed that a bunch of people were in town for a thing at the hotel and she made everyone's experience great there, yes we know it's Dunkin Donuts but to be able to sit inside and have all your brothers in there talking and having a good time and sharing their experience with the staff made for a really good day