Zaxby's

We are on our way to Florida and thought we'd stop for a quick dinner. My husband decided to stop and park so I could go inside and look at the menu since it was our first time at a Zaxby's. This was supposed to be a quick 10 minute stop. I ordered food for the both of us. He got the 4 chicken fingers meal and I got the 3 chicken fingers and 5 wing combo. First of all, the little guy that took my order didn't say Hello or Welcome or anything for that matter. He walked up to the register and just stood there. So I asked, Are you ready? He just nodded. I have a son on the Autism spectrum so I always keep an open mind about people not looking at my face. I gave him my order and sat down. I was the only one there at the time. People started coming in, ordering and getting there orders before me. I finally walked up and asked about my order. The assistant manager asked what the name was. They didn't ask my name, I said. She asked to see my receipt. After talking with the little guy she looked back at me and at that moment the little guy sees a bag and says, Here it is! I ordered my food at 6 p.m. and it was now 6:30!! My food sat there way too long and all I got was a weak apology. The food was warm at best but we were not about to wait for another 30 minutes. We had to get back on the road. The food was good, nothing special. Raising Cane's still has the best chicken fingers and crinkle fries and sauce! Wish there had been one nearby. Definitely not worth the price.

My wife picked up some food from here just a few minutes ago. They asked her to pull into a parking spot after she had payed and 30 minutes later still no food. When she goes inside to figure out where the hell our food is, the manager and an employee are fighting. Once she got their attention they said they have no idea where her food was. She gave them her receipt, they then proceeded to make our order in under 10 minutes…You might be asking yourself, how was that possible and why did it take so long the first time? My guess, they gave us some old food or something, one of my chicken fingers had dried Zaxbys sauce on it. My wife didn’t even get the salad she ordered, and it had a terrible chemically after taste. I honestly don’t recommend anyone go here anymore til they can get it together. I’d honestly like a refund but they kept my wife’s receipt so I’m gonna guess that’s a no go. Very disappointed.

This Zaxby's is really hit or miss. What I mean by that is I've come here and gotten a salad, tea, and fries, and the salad was rotten, the fries were undercooked and cold and tasted like they had no salt whatsoever, and the tea was bitter from going sour. BUT I have also gone and had good, hot food with no issues at all. The customer service is also very hit or miss. I've had rude cashiers, creepy cashiers, super nice and friendly cashiers, cashiers who stopped me in the bathroom to tell me their life story... If you want to take a shot here, I would recommend the classic chicken fingers plate (no cole slaw, it's always sour here when I've had it!), the Cajun club chicken sandwich meal, the signature sandwich or club sandwich meal, or fried pickles.

1-27-2000 late lunch. This is my first time going to a Zaxby‘s. The location was really clean with a nice modern look with a really good floor plan. It felt comfortable dining in this location. The waitress at the counter was very polite and extremely helpful navigate me through the menu. The food was not bad but good enough in my eyes. I did not care for the food all that much but it was not bad. I would return to this location. Overall good job staff.