Starbucks

Took my elderly mother in to have a cup of coffee in the afternoon. I was taking you in the wheelchair, only to find out there was no wheelchair access in front of the store. And she walk behind your wheelchair in a young man that works there came all the way out from behind the counter to open the door and help us into the store. His mother raised him right. Thank you young man for being so kind

I originally ordered a venti vanilla sweet cream cold brew and a turkey bacon and cheddar sandwich. My drink came up in about 5 minutes but they forgot to add my sandwich which I then reordered and had to wait over 15 minutes for. Once I left and took a drink I realized it did not taste right. I then read the cup sticker and it was not a cold brew it was a ice coffee with sweet cream.

Great coffee however mobile services leave a lot to be desired. You often wait beyond projected time.. today was 25 additional minutes. But biggest complaint: people order mobile to get order in advance. They get behind on mobile orders and have a lobby full of people waiting and close mobile orders.. which I understand. However, with a lobby full of people waiting for orders they put in 20 min + ago, someone can walk in the lobby and order their’s and get their order before all of these people waiting. Does NOT seem right. Where is the great customer service Starbucks claims. I understand in this time we need to shortages… but work smarter not harder

For what it is, this place does the job. Sometimes newer staff is seemingly trained to be stingy and try to upcharge for things that make no sense, but usually half the staff will work with you. For example, I am a gold star member which means free refills on regular coffee, and I bring my own cup; but, often I need to remind them of the cup discount and they might offer to do an Americano instead of a pour-over refill (for decaf,) but then the total will say over $3.00 instead of $0.50 because they usually ring it up as an Americano... I'm only agreeing to Americano for their convenience, not trying to pay for one. When you spend as much money as the typical regular, there's no need to even go here if they are stingy.. It's kind of insulting. So the long-time, laid back staff save the place. Plus they might end up knowing your name which is nice. There are not many power plugs and only one taller standing-optional table. It could use some more taller tables with power plugs. I've been going here for almost 25 years, so it's pretty much a Waterford staple in my mind.

Our orders were good the only issue l that I had was one of the employees was rubbing their butt and fixing people's orders. Wasn't very sanitary. On top of that we were trying to have a conversation to get the workers attention and they were too busy in a conversation of their own that they didn't hear us or acknowledge us. Ever since covid, I don't go there very often and less my wife wants to go it is not the same. If I could suggest anything that would help better that establishment it would be to pay attention to your customers and greet them when they come in the door.