Express Lift

Had some of the worst service of my life from Jason the other day. Took forever to get our drinks. Never brought us a carafe of water or checked to see if we needed more water. Had to get other employees attention to get everything including the check which he didn’t split even though we specifically asked for our “checks” and were not a large party. Charged us full price for happy hour drinks etc. the place wasn’t even busy. It felt like he wanted us to leave so he could get a table that was also getting food or something.

Great location to come for Après-ski. Small-ish menu for food, but the food is good & the drinks are perfect after a long day on the slopes. Fireplace is nice and warm on those cold days. If it's a warmer day ask to sit outside on the outdoor patio and enjoy watching people "trying" to ski Pepi's Face. It is a sit-down and order kind of place - not a ski lodge.

Came here earlier in the day and patio was full but was able to get a seat and had no server come up to us in 10 min even after seeing hostess, so we left. Came in after lifts closed and there was we plenty of room and no way the staff was busy. Saw hostess got seated outside. The waiter took my order (1 beer) never came out with it. Folks that came after me got their drinks. I got up and left no one said anything to me.

I would give it 5 stars for the location, but for the lunch I would give it zero stars if I could. What was wrong? Just about everything. We ordered 4 sandwiches and one beer and the bill was $50. That wouldn't be out of line given that we are in the heart of Vail next to one of the gondolas--if the meal had been anything but miserable. Two sandwiches were served on focaccia bread that was incredibly dry. Even after drowning it in mustard and mayo it was still inedible. We ended up pulling the meat and cheese out of the bread and eating it by itself. Next was a grilled Panini sandwich with roast beef, chiles, and cheese. It was actually fairly tasty but the roast beef consisted of two large chunks of beef that were tough and fatty. I ended up pulling the beef out in one big chunk because it was literally too tough and thick to bite through. I had to gnaw on the beef like a dog and then eat the bread separately. The last sandwich was a chicken sandwich served on a roll with lettuce, tomato, and avacado. It was reported to be pretty tasty (and by far the best sandwich of the four) but the roll that it was served on was also on the dry side, but not as bad as the focaccia bread. I should also mention that each of the sandwiches was around 10 bucks and served with NOTHING on the side. No pickle, no chips, nothing. So for 10 bucks you get a barely edible sandwich and a napkin. On the bright side, my beer tasted great and the sun was shining outside. My recommendation is to buy the beer and skip everything else.