Subway

I online order almost every week here at the rigby store and they have been late with my order almost every week so today I set the time for earlier so hopefully by the time I actually needed it to be done, it would be. Not the case. Walked in and watched them making my order 5 minutes after it should have been done. As I'm watching I realize they are making my husband's sandwich completely wrong and putting the ingredients from another sandwich on my order on his. When they brought it out I told them it was wrong and they went back and remade it. I walked out 20 minutes after my order should have been done. Only my husband eats while I'm driving, I always wait until I am home to feed my kids and myself. Upon arriving home I open the other sandwich in my bag expecting it to my daughters black forest ham and it was actually the sandwich they had messed up. No black forest at all. Called and the apologized profusely and offered a refund. I understand people make mistakes but seriously its ok to slow down a tiny bit and pay attention. The sandwich in the picture is supposed to be the black forest ham. 🧐

I ordered two sandwiches through the drive-thru. They forgot one of my sandwiches which I had to remind them. And when I got my sandwich home there was no mayo. No lettuce. I ordered bell peppers. They give me banana peppers. It was just horrible. I called them to comment on the sandwiches, however,bit was not of importance to the staff that day.

The last two times I’ve been here the customer service has been awful. They are always mad we are even ordering. The last straw was we ordered close to closing time and she threw our card at us and continued to clean instead of make our sandwiches. It took 20 minutes to get our sandwiches and she just handed them and walked away from the window. Yikes. And judging by the reviews looks like management could care less.

Saturday evening @ 6:10. I ordered 2 foot long sandwiches. When she put 1 footlong loaf on counter it looked like it had been torn open by hand. It came out of bread warmer that way. Ripped at one end & mid sections top & bottom smashed in. I said it looked bad & was there a fresh one she could cut. She hesitated like what's the problem, and then finally got a new one. After 2 subs were all done I presented a coupon for 2 for$12.99 to cashier with expiration of 6/25/22 which is today's date. She scanned it & said it's no good. I asked why & she scanned it again. Said it was expired. I pointed the date to her & asked what today's date was & she acknowledged the 25th. She called over someone else & they tried with same results. She said it's not valid today because it expired today. I explained that expiration I'll on dates on any coupon mean it's good through end of business that day. They wouldn't do anything. This coupon was an $8 saving over regular price & I didn't come expecting to pay that. I explained if they couldn't find a way to get me the discount they would be throwing away 2 footlong sandwiches. It was obvious there wasn't a member of management there as they all stood dumb founded like deer in the headlights. I sadly walked out. Not good quality product presented & poor service. I know it's tough out there in the food industry keeping hood help & this Subway has a poor reputation in town. But we're a small town & not a lot of choices to eat out.

I was talked to very rudely by Lora. I was having a hard time hearing what she was asking for due to a leaf blower outside. She then proceeded to repeat herself after me telling her what I wanted and did so in a rude tone. This type of customer service is uncalled for and there needs to be more patience at this establishment. If I was the manager she would be fired with an additude like that

One of the worst subways i’ve ever been to. I love subway, but this particular store ruined it for me. Several times I have ordered, everytime something is wrong on my order. I call to say something and I’m hung up on. Last time I went in, the lady behind the counter yelled at me saying i couldn’t get my drink i paid for? Showed her my receipt and received a “okay go ahead”. What a poor example of customer service.

A little bit better training wouldn't hurt. i ordered a supreme meat and asked for southwest and mustard. what i got was a supreme after a little bit of a struggle on a new employees part. but the sauces were a buffalo type sauce , sweet teriyaki , and sweet mustard. i dont blame the new employee completely, the training didnt seem to be very good as the one that seemed like a manager was just yelling about sauce messes and wasnt helping the new employees. like i said better training is needed.