Tacowasso

Rusty and his guys replaced a seal and a bearing on my truck! Had it done in about a day and a half between all the other cars they had going one. Quoted me a fair price in my opinion, ended up being a little cheaper than expected. Was honest about what I needed to do and didn’t try to sell me on anything else!

I called Chapman's last Friday about a problem with the steering on my 2005 Chevy Trailblazer. I called them because my ex-husband does business with them, and he recommended them. I told them this at the beginning of the phone call - that my ex-husband had recommended them. They did not have an opening for Friday, so I asked if I might make an appointment. The guy told me to bring it in Monday and they would see if they could get me in. He didn't ask my name or anything, but told me to put my information and the keys under the door of the first bay. He was very impatient, and did not convey any interest in helping me or doing business with me. We were disconnected once during the call, and when I called back he said yeah, you need to stand still. I don't know if I was treated the way I was because I was a woman, or maybe my car is too old, or why he was unfriendly and rude to me. Anyway, it turned out that my problem was because I had accidentally put the car in four wheel high, so I didn't have to take it in there. I was relieved, and I'm definitely going to find somewhere else because I did not have a positive impression from this phone call.

I was having some engine noise and I needed a shop to replace my engine under warranty. I stopped by one day to inquire about the possibility of having Chapman's replace my engine. No problem they said, they replaced engines all the time. So, I said ok, and I set up the details. Took my truck and they replaced the engine and I had them replace my power steering pump. Once it was ready, I picked my truck up and drove home, about a half a mile. Later on that afternoon my son and I went to the grocery store which is about 1 mile. On our way back, sitting at the stop light, We heard a noise start happening. Like when the flywheel is cracked. The next week, I took it back and they said they would look at it. Surprise, surprise, surprise, the mechanic traced the noise to the transmission. What, you have got to be kidding. My transmission is less than a year old and was not making any noises when I brought it in. Still the mechanic says the noise is coming from the transmission. I drove the truck for a few weeks hoping the noise would go away, but it didn't. Last week, I took my truck back to Chapman's for another look. One week later, I have to call to inquire about my truck. People, if you expect to receive updates on the progress of your car repair, do not bring it here. They will not update you! Well, as you can see, and as you would expect, the mechanic still claims the noise is coming from the transmission. For crying out loud, Did I say anything about my transmission making noise!? No! Did I ask you to check my transmission because I was having trouble with it!? No! Exactly! But, now I have a new engine that is causing my transmission to make a noise that I have never heard before. With a mechanic who refuses to correct the problem and just wants to blame the transmission. This must be an automotive tactic to make more money, because this is the second time this has happened to me with this truck. I am loyal to a good mechanic who treats you well and actually cares about the job they are doing. After this experience, I must say, that I will no longer bring my vehicles back to Chapman Automotive and I'm going to tell everyone about my experience!

I was moving my son into college, and my brake line rusted through and I lost all the fluid and had minimal brakes. I had my car towed to Chapmans Auto and Rusty and another gentleman took care of the car. I was 400 miles from home and they stayed after hours and made everything right for me at a very fair price!! Thanks. I would highly recommend.

I just wanted to start this over. Anyone that had read my review could see I was angry about what happened dealing with Chapmans'. I had my car taken there after being recommended. I wasn't able to get my keys to them right away. But after I did I never heard back. When I did call, I was told they hadn't been able to work on it. That was no big deal. I expected it to be dead, but didn't know for sure, and was just going to try to sell it to get what little out of it I could if it was. I kept my insurance specifically so I could have the car towed from there, and only had had the car 3 days since I got the insurance before it died. I wasn't able to find someone or where to sell it to as quick as I hoped. I waited on someone who never came thru, but I had asked if leaving my car there was ok. I said I didn't know how long it would be. I hoped soon, but had no idea. When they said it was ok, I gave my name and number, and had told them to call me if it became an issue. I didn't know at the time if my insurance would pick it up free, but kept it bc I wasn't sure. Eventually, finding out they would. I never heard from chapman's. I checked my phone everyday, and messages, knowing it was taking longer than expected. But never hearing from chapman's and never being there, since I had been taken home when it broke down, and the tower picked it up to take to chapman's. So I just assumed since I had gave my name and number and was told it wasn't an issue that it would be safe. Then to find out, bc of an issue at the title place, the information was sent to my uncle, which came a week on thanksgiving after finding out it had been towed a week before. Finding out that it now was going to cost more to get it out than I'd of made off it in the first place. I never was informed and neither was my uncle who sold it to me until it was too late. Chapman's surely never called to inform me. He says I said two days, and that's just flat out false. I can't speak to how good a mechanics they are at chapman's, for all I know, they could be great. But they never called me to tell me anything about my car when it was being fixed, or didn't even start until I called. Then when I find out it's condition, and they say that leaving it there was ok, and if it wasn't they'd call. That's just to me shows lack of caring. I mean, all I'm saying...is one phone call, and I wouldn't of lost my car. Maybe going to chapman's would be a good choice for you, but they simply didn't care enough about me to care if I lost my car or not. It just mostly kills me that I lost my car, bc someone could've bother to pick up a phone.