Kfc

I don’t know her name, but the lady that closed in the drive thru on Tuesday, 9/13 deserves a customer service award. We showed up a little after 9 pm not knowing they closed at 9. The lady took our order very pleasantly and got us what we needed even though I’m sure she had a long day and just wanted to go home. She even took care of a car in the drive thru after us. I don’t know her name, but I think she had Sandy blond hair and was in her later 30s. I hope that she is given some kind of recognition for being a pleasant employee because I didn’t have any cash, but I would’ve tipped her myself.

I went in looking for the new cheetos sandwich and I wasn't disappointed. The chicken was the best from probably any KFC that I've been to, and the restaurant itself was clean and staffed with friendly, capable employees. The location is convenient due to its proximity to other businesses, as I was able to do my weekly grocery shopping after lunch. Will definitely visit again.

Date/Time: 07/20/2015 Noon Location: 2555 S 175th St, Omaha, NE 68130 My daughter and I visited the restaurant on this past Monday as we were in the area and wanted to try the buffet. The buffet had minimum stocking of food, but I was instantly assured more chicken would be placed in it. As I was paying for it, more chicken and other things were placed in the serving pans. Fresh, hot and steaming. At the beginning of the buffet line, there is a visible sign asking customers to request desired items. Everything was hot and fresh for the three trips I returned to refill. I was able to get 2 extra crispy breasts (put out fresh after I retrieved one each trip), and one original recipe breast (again fresh as I was walking up). Manager asked me what type of chicken was my favorite upon my first run of the buffet as well as asking my daughter. Reading the other comments and reviews about people complaining about the need to request items... a little thought into why its done this way... it should occur to anyone with common sense... it is a way to keep fresh food in the buffet without over cooking and also meeting the current diners wants. Helps save on cost for them as well. There were 7 people in the restaurant eating aside from daughter and myself. I was never kept waiting to refill my plate, employee was seen wiping down tables and chairs, staff was constantly working on drive through and filling orders. Manager was overheard training new employee on proper way of doing things. Other coworkers pitching in to help find items. Will be making a returned trip with entire family. Side note: I have never had a KFC tell me no when requesting all my chicken cooked fresh even when they had enough already cooked. I enjoy the extra crispy and it being steaming hot. Key is, you must be willing to wait, or call your order ahead 15 minutes. Again, have never had an issue with special request if I was patient while they filled it.