Whataburger

We normally have a great experience here, but not this time. I work graveyard shift and usually our visits here (no matter the time of day) are great. This last visit was very disappointing. The restaurant had no customers before us in drive thru and when we paid at the window they didn't inform us that it'd be a long wait. They just took our money and closed the door. We didn't get our drinks and had to wait. We tried knocking on the window and blowing the horn and it took someone forever to come to the window. By that time they were getting more customers behind us in the drive thru line. They finally gave us our food and then when they closed the window back my husband had to try getting their attention again. There were 5 cups sitting on the counter full of drinks. When someone came to the window again my husband had to remind the person that they never gave us our drinks!! And the person grabbed 2 of the drinks that had been sitting on the counter for about 10mins.... very disappointing because our ice had melted and the sides of the cups were damp with perspiration. Then when I opened my chicken strip box the large fries that I had ordered were all tumbled over into the box and once I put them all back in, the fries didn't even fill up the little fries box. The fries and strips were also very hard and I had to throw several fries away because I just couldn't chew them. I'm not sure if the staff was having a rough night, but I was very disappointed in the service.

Positively the worst restaurant to try and get something to eat. The high level of absolute incompetence over the last decade is the only consistent thing here. You'd think at least once over numerous visits (repeated hopes in changes in management or crew) over a decade that just by chance they would provide a minimum level of customer service just once, but no.

Would give zero if I could. They’ve messed up two separate orders for my family in the last three days. I won’t be going back to this one very sloppy. No one wants to waste gas to go back for something the restaurant messed up. The second time around today they forgot bacon on a bacon burger and we went there again solely to get our previous order fixed but we decided to order again anyway. Very dissatisfied and disappointed. Need better quality procedures to ensure stuff like this doesn’t get missed CONSTANTLY.

We came for an order of fries to take out, they gave us a number so we would wait at the table for it to come out. After 15 minutes of waiting we came back to the counter inquiring about it and the person at register serve them in a rush and apologized. Why would we have to wait for fries for 15 minutes?? Besides my daughter pointed out a pile of garbage right by the fryer and a big cockroac walking around🤮 We trashed the fries obviously

I would give this particular restaurant a minus no stars if I could. I love their food, but the service is really bad. It’s just a bunch of kids that work there. Like one person’s review said to be prepared to wait for 15 min. This is true, when they are busy. But when they are not so busy you shouldn’t have to wait 15 min to pick up an online order!!! I will never go back!