Pollo Tropical

My parents and I came to eat for the military promotion, I presented the texts to them, their id’s and neither employee understood they did kindly give us 20% off but did not understand what the text message was offering. Also the food was delivered but we’ve been coming for over 25 years and this is one of the smallest meals we’ve ever received protein wise. I appreciate the thought behind the promotion but your stores are not executing it . There was a very large long building behind us and only one young man on register so we did not want to cause a stir but I wanted to reach out to you and see if there was a way to refund their meals and to see about educating your employees about ongoing and upcoming promotions There have been multiple times I’ve visited this location when they abruptly closed ; drive thru and dining room . I understand Covid has caused a lot of supply chain issues and labor shortages but even with the food they have available it is meager portions and frequently out of so many items it would be a better customer experience to be closed. This restaurant chain has greatly changed and not for the better . My parents and I have been eating at this chain since the Waters location and it’s sad the state it’s in now.

Ordered a bowl of soup and got this! Maybe a quarter full. Missing all the sauces and portion of food was ridiculous. This is not the first time this happens. It sucks because they are the only Pollo Tropical around here. I usually don’t write negate reviews, but DO NOT ORDER through uber eats or online!

This location is absolutely HORRIBLE! Horrible customer service, chicken is always cold. Tonight, will be my last visit to Pollo Tropical. I spent money on horrible food and service. Presentation is everything too me, and my salad looked like a 2yr old made it. I do not blame the teenagers too much on the service line, this is all management…… if they train the staff appropriately on how to run a food line and prepare orders for customers. they slang food around which’s the food line DIRTY, the bottom of my salad container was absolutely disgusting….. I wished I could give them a ZERO! Receipt # 318, Receipt Date 1/21/2022, Receipt Time 8:04pm.

What I received was delicious. I ordered the trio, pork dinner, and empanadas. First off, I did not receive the steak portion of my trio, my macaroni and cheese with my pork was missing, and I was to receive a total of 9 sauces, I did not receive any. Like I said, the food was delicious but whoever prepared my order and whoever packaged it should not be in that position. And there should have been a final check on the order that everything was there.

First visit and definitely my last. To start the place looked and was dirty, the vinyl seats on the booth area were torn and dirty, the back rest disgustingly dirty looks like it hasn't been clean sense its been open. I ordered a churrasco steak meal and when I received it, did not look like the picture and also did not received the onion that comes with the dinner, and it was cold. I also did not received any napkins or utensils, so when I asked the girl at the register can I have some utensil see looked at me as if I had two heads, I had to explain that utensils are folks, spoons, and knives, also asked for napkins which they did not know where they were. $15.00 an hour seems too much for the service that we patrons receive. If I wanted to go in a hole in the wall restaurant I would've had been serviced better. I would've rated them a zero but did not have that option.