Starbucks

Outstanding service. 6 stars. They were slammed when we came in. There were at least 6 baristas, and 2 coffee masters, and they were all scrambling. The drive through line was literally around the corner, the lobby was fairly busy; 3 people waiting for their order including an online order, and two parties (including mine) in line. We ordered 2 tall iced double almond milk lattes—one with 2 pumps of chai—and two food items. (They had a vegan parfait option which is a step up for Starbucks). After we ordered, we were waiting for 1 or 2 minutes and my wife noticed they had Oatly (my favorite milk). I said, "Ugh! No way! They never have oat milk, let alone Oatly!" ... I couldn't help myself. It was a compulsion. I stepped over and found the least busy person—which happened to be the drive thru barista—and said, "Hey, of it's not too late, the order for Isaac, can you change the latte to oat milk? But only one of the drinks...the one with no chai." He said he would. I saw him pass the request to the barista working our drinks. She made mine. Perfect. My wife's came up a minute later. Perfect. And the original coffee masters that took our order even followed up with our order! He made sure everything was right in the midst of the ongoing chaos. Thank you so much to the baristas and masters at this Starbucks. We were in the middle of a drive from coast to coast (moving for work), and we really appreciated your hard work, patience, and flexibility.