Panera Bread

It means a lot that I am writing these comments because I understand we’re all human and make mistakes, or that customers just catches a business on an off day. However, every time my mom or I order here we’re disappointed. Food takes forever to come out, it's all wrong, and even though we're understanding about the first two things because all my family members have worked in restaurants at some point , I don't understand the rudeness from some of the employees. we spend a decent amount of money here, half a slice of an avocado on a sandwich isn't worth it.

We arrived around 7pm for the drive through and you couldn't even see the board with the menu. No lights. We were not asked if we were members and when we got to the window and presented our card we were told it had already been rung up and they could not put it on our rewards. We visited a Panera bread earlier in the day in Newnan, Georgia and had excellent service.

First time ordering here they served us raw/pink chicken in a to-go salad. Also had forgot two items we ordered, so we went back and thought they placed both items in the bag (but they only put drink in there), was all the way home at that point so completely missed one of our items and couldn't eat the other - no refund. Not a good first experience.