Mcdonald's

💯 UPDATED June 13, 2022 ~ scroll to end! If you never walk inside, you’d think this is the best new McDonald’s in Hackensack, NJ. They did a great job of updating this recently antiquated McDonald’s. There’s a station to lock your bike outside while dining. There are digital games in 2 tables inside so kids can have fun entertaining themselves while parents get a break. The down side is the cleanliness. For example, I ordered lunch today through the app and walked in to pick up. That’s normally how I order since there are always deals, so I never pay full price for junk food. I walked in and IMMEDIATELY noticed, again, how skimpy the staff is at keeping the place clean. There was literally a guy outside the store sweeping but the real dirt is INSIDE. It was only 11:43 a.m. when I walked in. The seats and tables were littered. Liquids and sticky stuff all over the tables. The seats had discarded papers on them. It’s not even noon and this business doesn’t have a lot of foot traffic; it’s mostly drive thru. So how did almost all the tables get dirty in the few hours they’d been open? Were they even cleaned before closing the night before? I doubt it because this is the same thing I see over and over at this location. And it’s even smaller than it was before. Previously there were about 16 large tables. Now there are less than 10 so it’s not much to ask that they be wiped down throughout the day. Even if people aren’t eating in, sometimes they sit their drink down before walking out and there’s liquid left on the table. You’re in a dining establishment. How is this not common? And I’m not talking about tables far from the register. They were in plain view. Couldn’t miss ‘em. When the guy gave me my order I just had to ask about it. I said, “I really don’t wanna get on your back about this because I don’t know whose responsibility it is and I’m not even dining IN, but don’t you see all the dirty tables and chairs?” He was relatively young but he looked at me with stars in his eyes like I was speaking another language. He repeated back to me, “The tables are dirty?” So I moved to the side so he could look right at what I was seeing. Not the least bit concerned. The only thing that bugs me about this although I never eat in the restaurant is this. If it doesn’t even phase them that the VISIBLE PARTS OF THE RESTAURANT ARE DIRTY, how are they doing BEHIND the scenes? Do they care there? 🤦🏽‍♀️ Fortunately, I look at it this way. They’re just giving me incentive to eat out less. And again, that’s why I always use the app to get the cheapest price. It’s McDonald’s. We shouldn’t expect much, I guess. UPDATE I got a friendly call from the district manager and she was wonderful. I explained that I didn't want to get anyone fired but we deserve the attention to cleanliness, especially now. I've been back since and it's in order. Friendly service and clean. That's a good thing for the neighborhood!! 😃

I got there at 10:20 p.m. and was there until 11:00 p.m. I didn’t have the opportunity to even order although I asked multiple times. My friend order at the kiosk at 10:25 p.m. and multiple people that came in after us received their food before us. He had payed with card at the kiosk, so he payed for the food but had never received it. The night shift was terrible. Each of my other friends that had ordered got their food after 30 minutes.