Starbucks

Very clean and modern looking Starbucks location. It’s attached to the Hackensack Hospital and can get pretty busy. There’s a smallish parking lot that has a attendant but is free for customers. Staff here are friendly. My order ahead orders are usually ready when I arrive. Due to COVID, there are only a few dine-in tables available.

Andrea is the sweetest thing! I was waiting a few minutes for my beverage and so she started making conversation with me to kill the time. I had a rough so it really meant the world to me. She works so efficiently and is just such a friendly face. She’s always hustling and her work ethic deserves to be recognized.

Typical and often busy Starbucks. Convenient to HUMC hospital. Regular old fashioned coffee not listed on the menu. What's up with that. Mentioned to barista and they looked at the board, shrugged and said "oh yah, how about that". Coffee too strong as usual. Nitro Cold brew is my favorite in the warm weather. Since covid they remodeled, giving more space to the service area and reducing seating to three tables. (Sorry laptoppers 😃)

Today was not a good day for me to order at Hackensack Starbucks. I am seriously upset with people attitudes, especially if your working in customer service. I purposely ordered through the app so I can go in quickly and run out. I literally walked in and two ladies were directly behind the counter having a personal conversation. I said excuse me once, which they didn’t hear me, then I said it again louder. Still didn’t hear me. Finally I shouted much louder and the girl saw me turned around with a attitude and don’t touch next time just ask for help. I looked at her with my mask on of course she probably didn’t hear me. I told her I spoke to get your attention three times and finally you heard on the third shout. You are here to serve not give attitude and provide customer service. Starbucks is not cheap plus I give tip. You are not here to give customers attitude or have personal conversations behind the counter. I have never experienced terrible service from Starbucks I usually go to little ferry Starbucks which are very nice and they get to know there customers and for me to have to come to Hackensack and deal with attitude and terrible customer service just makes me want to stay with Little ferry Starbucks, but unfortunately I work at the hospital and I have to be at work at 6am. Little ferry isn’t open at that time.