Buffalo Wild Wings

This place is easily one of the worst B Dubs. I hate that at this establishment the service is soo slow, all the time. They always have a ton of food sitting on the counter waiting to be delivered. The restaurant is always dirty. I get these are uncertain times. But the management of this store really needs to get it together. If you are short on staff it’s not your time to be sitting in the back and not helping out your limited staff. Additionally, the sanitation of this establishment is just sub par. This will definitely be the last time me and my family eat at this particular location.

Buffalo wings is always my fav . Passed through Richmond VA , and stopped here for a quick lunch . It’s an amazing place . Really huge . So many tables inside and since it was summer and hot , we asked them some outdoor serving and they did it . There is a snalll section with 2-3 tables outside and we had a good time. Service was quick and very friendly. Initially it took them some time , but once we were set, it was awesomely quick . Lots and lots of parking . Best part about wings was, there was enough sauce to make it juicy . Most of other Buffalo wings location , they give it dry. Kudos to the whole team. My fav wings is Thai curry and it was finger licking good . Thumbs up.

It doesn't surprise me that ratings are low for this location and I wish I had the option to leave zero stars. In the middle of my dinner while eating my fries, I felt a piece of hair in my mouth. Let's note that I have black braided hair, I pulled a piece of blonde hair out of my mouth. While I was completely disgusted, I understand things happens, I politely ask for the manager. The manager JD comes to the table, gives a half way apology, very generic and zero empathy and says he will take off the fries. At this point I had half of my wings, and an entire drink that I left at the table. When I ask the number for corporate he said quickly and with a sassy response "let me get that for you" I understand the unfortunate situation, but if this is the type of people you hire to run your store, that is even more unfortunate.

Where do I even start?! This service was so bad it felt like a fever dream. I’m sitting there like..is this real life? How are you still in business? The bartender, Drew, is an embarrassment, not only to bww, but to the entire customer service industry. This man needs to be blacklisted. Bar patrons were bonding over how bad his service was. Even the regulars said “if it’s busy or not, you will still get this bad service.” He was wrapped up in watching the game and literally SCREAMING at the tv when he should have just called out. Thank whatever god you believe in for Stephanie, because she was left to pick up the slack and she did it with a smile. I felt so bad for her! I’ve been in the customer service industry for over 16 years and I have NEVER not tipped, but everyone at the bar encouraged me not to as they witnessed the terrible service. TLDR, FIRE DREW AND GIVE STEPHANIE A RAISE. If I could give 0 stars, I would. The bartender stood there screaming at the tv and ignoring everyone except his 3 friends at the end of the bar. Also, very dirty and disgusting! Please don’t even get take out or delivery from this place. It’s straight up GROSS

This location does not have dine in seating due to limited staffing, so if you are wanting to sit in the lobby I'd call and ask if they have tables. They are offering seating at the bar so at least that is available- we had children with us so that didn't really work. The food was okay, by the time we got home it was lukewarm but nothing my microwave can't fix. My chicken sandwich was supposed to have wild sauce but i got the Nashville hot, but this was really no big deal to me. The staff was friendly and we got our food within 35 minutes.

Just got a to-go order for my lunch and bought an order of fries. Opened the box and barely a handful of fries, after paying $3.79 plus tax, and my street-tacos were missing toppings- it was a tremendous rip-off. Only giving three stars for the reason that the street-tacos are usually on point except this time