Donatos Pizza

We had a mishap with our delivery. Apparently, when they are busy (more than 60 minutes to deliver) DoorDash kicks in as the delivery service. It happened to us this evening and wow what a mess. The pizzas we got were literally sideways and all smashed hard into one side of the box. I called the store manager and she was awesome. She offered a credit. I just asked for the pizza we ordered to be resent. It arrived in the time she promised and looked perfect. Thank you! Lesson learned. If your delivery switches to doordash, check the product before the driver leaves. They are not the same as Donato's drivers. It's so frustrating that a poor delivery person got the tip I prepaid. Thank you Donato's Mgr on olio for explaining and making this right. We appreciate you!

Have been ordering various items from this Donato's for years. Always for delivery. I live nearby and it very convenient. Over the course of several years there have been some expected hiccups. Forgotten drink order here or there. But what makes this one special is the way they always step up to make it right. I am a regular and always order Diet Pepsi and always place my order online. On one occasion, I mistakenly ordered regular Pepsi but the store recognized my address and to be sure the delivery driver actually brought both regular and Diet with the suspicion that I had made a mistake! They were right. Great service always. Great attention to detail. I you haven't ever tried Donato's you are missing something. Its something about their pizza sauce that is amazing!

We regularly order from the Olio rd location and are always satisfied! The cauliflower crust is our favorite, and it's something I look forward to having a couple of times a month. The salads and different bread options are also good. They always seem to have good deals going on as well, I highly recommend signing up for the rewards points!

I cannot say enough great things! We ordered a large order (to feed a 15U baseball team and parents) [Fishers E 116th location]. Ordered online and within minutes management called me to say that the order may take longer than estimated by the online ordering system. And then he called me AGAIN when he knew it wouldn't take as long as anticipated. AND THEN THE FOOD WAS AWESOME! Anyone with teens, or feeding large groups, knows how IMPOSSIBLE it is to make everyone happy. They. Did. The. Trick. We will be ordering from them every time we are in town for baseball! All the love from the 618!!!!