Koja Kitchen

Teriyaki sauce is syrup sweet. Rice was overly soft - jasmine rice is supposed to be fluffy with grains separate from each other but theirs became sticky goop. The ingredients given were different from that of the menu description. Could not finish after a few bites because of the sweet syrup sauce. Ugh!

I don’t know if they are a chain or have multiple locations… whatever they are now it’s a far cry from where they were when they launched: this location had a crispy chicken special - where if you’re going to use a photo of the dish to help sell it then at least make it look like the picture: breading was burnt/ black (see pic: better suited as a creole blackened chicken) pickles limp and greens wilted. The picture screamed of a golden crispy crusted protein- it’s size across the length of your dish with a drizzling of a creamy umami sauce. Fail. Then the beef Koja: rice patty tasted like it was at least 2days old, the beef cuts chewy and everything screamed of sirracha sauce. It was dull, disappointing and a let down. I miss the Koja kitchen of old. But maybe it’s just me and my old taste buds.

Since the food was good, it doesn't get a one star but other than that, horrible experience. Ordered our food online and gave sufficient time to have it ready. By the time I arrive, no one helps at the pick up window and when the girl finally does, she has a stank face on her as if she just drank some bitter beer. She prints out a receipt and gives it to the cook and tells me it'll be ready in 5 min. I see that they didn't even start on my order. Why place it online for pick up if I could've just went in line and placed it then. I get my food after waiting even longer. People can't just sit around and wait, especially after placing it ahead of time. Only 2 people were working, the girl taking orders and 1 cook. The girl taking orders actually stopped from taking orders to help the cook. Horrible experience.

Absolutely disgusting. This place has fallen off a cliff of quality in the last year. **replying to comment from owner: It wasn't today, it was last week. The food was cold even though I arrived 10 minutes before the pickup window. The lettuce was wilted and soggy, and the short rib was all gristle and about 1/4 of the amount I've come to expect from other locations ( paid extra for double meat as well...). I suspect you have a staff problem since this is a chain and other locations still deliver the quality associated with your brand. My wife also ordered tacos and they were thrown into the box completely unassembled. It was a mess.