Pizza Hut

Ordered two orders for the same address they only brought 1 order The food was already charged to the card and after they acknowledged the order was sitting in the window of the restaurant and asked if I wanted them to remake it or bring the pizza and wings that have been sitting in the window! And did nothing effective to fix the mistake.

I would of given a negative 0 rating if it let me! I called and asked for delivery but before I place my order I specifically asked how long of a wait, I was told 30 minutes and the food would be to me. However they don’t deliver to my house they deliver to the Shell gas station close to my house. I kindly ask them to please call me when the driver leaves their store to head to the Shell so I’m not sitting there waiting forever. I proceeded to tell them that I have a house full of children and that I didn’t want to place an order if it was a long wait time or if I had to sit there waiting at shell for a while. She reassured me 30 minutes my food would be to me and they would call me when the driver was leaving the store and I would meet them at shell. I wait 45 minutes nobody calls me so I place a call to them and they say oh well the driver just left. OK little frustrated because nobody called me but no harm no foul I proceeded to walk up to the Shell which is very close. I wait there for about 20 minutes which Pizza Hut is in 8 1/2 minute drive to the Shell. Now it’s been over an hour since I placed my order when I was told food would be in my hand for my children in 30 minutes so I called up there asked directly for a manager. They say they’re getting a manager and the gentleman that came to the phone just says hello without a care in the world so unprofessional. I proceeded to tell him what is going on I’ve been waiting over an hour no one even called me no one has shown up I have a house full of kids that are hungry waiting on dinner. He says well the driver was gone for 27 minutes and just came back to the store and I’m like well it’s an 8 1/2 minute drive to me and nobody ever pulled up I’ve been sitting here the entire time and with my phone in my lap at that and nobody still had called me or showed up. Never once did he apologize give me a good reason why my food never got to me or why the driver just returned to the store he just simply said well I guess I can remake it and send it back out to you. I was like wow you guess you can remake it? At this point I’m furious because he was so unprofessional wouldn’t even apologize wouldn’t even give me any straight answers I’ve been waiting over an hour I’ve been sitting at a Shell gas station over 20 minutes and for what to wait an additional hour for a pizza that may or may not show up. This place is so unprofessional and absolutely ridiculous never again will I order from there.