Bruegger's Bagels

The worst service levels of any Bruegger's in the country. I used to be a weekly customer and things were fine. Management and staff have fallen off a cliff. Latest example from today....when my order was finally taken, I had to call out the minimal amount of cream cheese applied( it was a shear/minimal application). Turned out that the tub was empty and rather than refill it and add an adequate amount, she just tried to move on. Staff acted annoyed, but she went to get more. While she was retrieving it, I asked the manager, who was also on the line, if he believed this to be acceptable. His response, "Sir, I'm too busy to pay attention to your order or care". Needless to say, my son and I walked out. This location is a joke and I will not be returning. I will identify the corporate channels to communicate this to.

Love their bagels. Was bummed they were out of salt bagels today, had the blueberry bagel instead (toasted with cream cheese). Currently no indoor seating, but there are a few tables outside to eat a bagel and drink some coffee. There was a line (about 5 people) today, but the staff was quick at helping people, so the line moves quickly. Definitely be back.

We used to love this location but the service has gotten increasingly poor since the pandemic started. The last 3 times we have gone they have not had the bagels we are hoping for, and last time they were even out of coffee of all things and said they were not making more for the day. I usually come around 30mins-1hr before close to avoid lunch rush, but that still seems like a large amount of time to be out of items. Not to mention how poorly the bagels are made. It's quite literally a scoop of cream cheese and slap the other half on top. It was 90% bread because they didn't spread the cream cheese at all. I don't know who the new management is, but they are atrocious. Bruegger's will forever be my favorite bagel chain, but this location has dropped us from weekly regulars to stopping in once every few months hoping something has changed, but it's just getting worse.

Owner: Please remove curbside pickup as an option, because you cannot honor it and/or your staff seems like I’m a nuisance for using it. The first time a few months ago, upon arrival, the female staff member told me the bagel choices I selected weren’t available and told me to “just come in and see what they had”. I informed her I couldn’t because I had a sleeping newborn in the car, and chose their curbside pickup for a reason. She gave me attitude and made me feel like my business was inconveniencing her. She also would not give me her name. Horrible customer service. Second time today, after waiting for 20 min and no one answering the phone, I flagged down a fellow dad to ask if he could notify the staff I was waiting. His experience with the staff was apparently so fruitless that he came out and brought me my order himself! I then tried to call to voice this concern but since no one picked up the phone for the last 30 minutes, I was left to google.

Woman behind the counter didn’t even greet us or make eye contact when we approached the counter to order. She made our sandwiches so fast it was falling apart and there was no one even in line behind us. It’s like we were inconveniencing her. Very rude. Cheese was hard on the edges. And veggies were all wilted. Didn’t even say a word to us after checkout. Horrible customer service. Will not be back. And still no indoor seating? Come on. Don’t be too lazy to clean the floors or tables. Maybe they’re short staffed.. but who would want to work there with that staff. Not me!

I ordered an Asiago bagel with bacon scallion cream cheese, a brisket sandwich on a 5 cheese bagel, and 2 twice baked hashbrowns. I placed this order online this morning. I understand that it says online that if the selected bagel is unavailable, it'll be made on a plain bagel, but I literally watched them put out fresh 5 cheese bagels while I was waiting on my order. My sandwich was made on a plain bagel. There was also no jalapeño cream cheese on the brisket sandwich like there was supposed to be. My hashbrowns were also ICE cold. Like not warm at ALL. Highly disappointed today.

People I work with used to bring bagels into the office from here and they were good. Since the pandemic and work from home, I forgot all about this place. About a month or two ago, I remembered it and have been coming every weekend since. Food is on point and the curbside pickup has been great! No need to stand in line with a mask. Just pull up and they bring your order out pretty quickly. Good job!