Five Guys

I just don’t get it. People rave about this place and I really can’t see why. The burgers are good and the portion sizes are bigger than usual for the chips and the bottomless fizzy drinks. But the venue means that it’s like eating your food in a swimming pool changing room. Every available surface is tiled making it deafeningly loud and the bright lighting makes it almost unbearable to stay in for more than 10 minutes. Perhaps that’s part of the plan to get people out as quickly as possible. Staff are friendly and although they got my order wrong from the limited menu they remade it without any fuss but most of them were horse from shouting over the noise at customers. All of this is isn’t a deal breaker but then when you get charged £20 each it doesn’t make sense. Burger King is 1/3 of the price for the same thing or Byron/Honest is the same price for much more. You choose.

I celebrated my nomination last night in this great restaurant. I am glad to say that it was a cool evening and the restaurant was no doubt one of the reasons for this successful evening. The stuff helped in a pleasant style, the meals were great and my friends were extremely delighted. We shall surely visit again for more celebrations. Thank you very much.

At 5:02pm I placed an order that I would collect at 7.15pm. At 7.06pm I received a call from Five Guys saying that they wouldn't fulfil my order. Apparently they were always planning to close at 7pm yet they still allowed me to place an order. Only telling me 10 minutes before (when someone was on their way to collect the food) that they wouldn't give us our food. Two questions come to mind. 1) Why did it take two hours to ring me! 2) How much do the staff hate their job that they couldn't work an extra 15 minutes to fulfil the order... Terrible service. Ruining our Christmas Eve dinner plans meaning we were left trying to find a takeaway that wouldn't turn us away at short notice. Five Guys 'kindly' said they would refund me... the way they told me this seemed like they were suggesting they were doing me a favour... This is unacceptable & I hope Five Guys can rectify their mistake. Until then I will not be eating there again.