Chipotle Mexican Grill

This Chipotle is always hit or miss on the quality of their food. Sometimes it's really good but lately more bad. Our online orders have been wrong more than they have been right. Always missing something! Now they don't have lids and use aluminum foil to cover the bowls. I never get a notification when I order from the app when my order is ready from this location.

me and my boyfriend just got food there. they are out of chips for walk in customers. the manager told them they could only sell chips to people who ordered online. we both asked for double meat and barely got any. i asked for double rice and it was so hard the guy putting it in my bowl had to take the spoon and crush it down. the drink station is absolutely gross. garbage everywhere. i understand they were busy but someone should at least take 2 seconds to clean it up a little bit. there was no napkins. all the lids were gone for drinks. we’re usually very satisfied when we go there but this time was absolutely gross. there’s so much fat in our meat we had to throw our food away. on top of all of that the tables in there looked like they haven’t been wiped down for days.

This chipotle is the best one I've ever been at. Tonight, 8/3/21, the line was at the door and curving around the restaurant, busy as all hell. The team was absolutely killing it, everyone hustling and getting the job done. I specifically noticed the smaller African American girl working the line making customers orders (didnt catch her name). She was damn good. Flipped the line in between orders in under a minute, keeping it clean and quick. Banged out customers orders like it was nothing. And through all of this, it was the best tasting chipotle I've had in a long time. Good job team

Picked up an online order for four during peak hours and all four were completely wrong so we had to find a last minute alternative. Credit was applied to the account but you can't refund the wasted time spent waiting for the order and the disappointment with the results. Pretty sure they were just understaffed though so may improve if/when higher ups get their s**t together.

Food was cold for the online order which I had to wait for anyway, they didnt give me my queso that I paid for and I had to ask for a cup and get it myself. The woman helping me did not have very good customer service skills either!! I get a half hour for lunch and barely made it back in time to clock back in. I wont be doing at Amherst, Ohio Chipotle anymore!

Other locations are a 5 star. I'm not so sure if Lorain has a management issue or what but its filthy. When we got there, there was 1 person sitting, 1 person ahead of us in line. 100% filthy tables. We had to clean up our own table as well as the 3 customers behind us. Gross, just gross. Food was good but Gordon Ramsey would say this is a reflection of their practices and that's scary.