Dunkin'

Depends on who's working during the night shift. On October 9th, 2021 at 1:13am, the lady told us since she's by herself, she can't make breakfast sandwiches. We had to settle for a Bagel. Not the first time this same woman refused to make certain things. It's been many times she refused to make Charlie Cold Brews also. Unacceptable.

So this is a collective experience of almost 5 years with this location, so needless to say this is probably to do with poor training, turnover, and management. Today however was the last straw. As I said I have been visiting this location for years . it is nice and near my work so I predominantly went there for convince. Until today's experience I have been given iced when asking for hot coffee, given the wrong sizes for orders, been given turkey and breakfast sausage when asking for the turkey sausage, had a bacon egg and cheese with no bacon, been given English muffins instead of Cresent rolls, had orders void of sugar when asked. And those are just some of the on a regular basis experience myself and some of my coworkers have had when using this place as our main source of caffeine. But today, oh today got on the last straw and snapped it. There was a line, which I can understand with the clock changes. What I can not forgive is the group of 4 employees huddled together, visible through the drive through windows allowing orders to pile up while I wait for a simple hot large xx. When they finally opened the window the cashier tried to hand me a latte. Normally I am one to forget to check but I tried to correct him. Instantly this employee tried to tell me I was wrong and read off my order. Which to no ones surprise was a hot large xx. They hadn't even made my coffee at that point. After the drive thru attended made my coffee there was no apology, just a "here you go and closed the windows. I'm drinking it and pretty sure this is regular and not xx but now I am too angry to go back. It took almost 10 mins from start to finish where I could have otherwise gone down to road to another coffee shop. At this point I'm gonna need to be pretty desperate and out of options to go to this location again.