Ihop

Worst customer service they sit you by the bathrooms only to forget you say there for 20 minutes to wait for a table and then another 20 minutes to order. Server didn’t even come to the table once no coffee water nothing and when I got up to speak all they had to say was they didn’t know we were there smh do better.

The word of today is communication. This place has the worst service especially on weekends when it's crowded. Then you have the communication from the kitchen to the waitress. This isn't about the waitress because she was obviously overworked handling many tables with no help. The manager who was just standing around could have jumped in and helped her team but she just stood and work the order for the kitchen while the staff had to run ragged. As a retail manager myself I would have been taking orders and cleaning tables. It's all about teamwork. We finally got our food after about a 35 minute wait that is completely unacceptable for a full service restaurant especially a national chain restaurant like iHop.