Oath Pizza

I mean, it was ok. Crust reminded me of Pizza Hut, nice and oil crispy, wood fired. If you are looking for toppings you may be hard pressed and should you find yourself vegan you will be punished for being so by scraping the ‘cheese’ from the entire pizza just to pull together the amount appropriate for one slice. I would order again if they let me in the back to make my own.

Our company loves Oath's Pizza and it's one of our go to favorites but today was the worst out of any delivery experience I encountered. I ordered $150 worth of pizza and there was a pizza box nested in another which resulted in a pizza sticking to the bottom of another box. When I called to inform the store, the manager immediately dismissed my complaint and said he personally made and packaged the pizzas. Even after I sent him pictures, he said that he's been working there for over a year and there's no way he could've done that. In addition, he said that he we would need to go through HR to get a refund on a $13.50 pizza when we ordered 8 pizzas. He eventually agreed to the refund but he was not clear on when it would be processed. I didn't think I could ever experience such a poor response from this establishment let alone a manager! If there was a zero star option I would choose it!

2 stars because the pizza truly is good. (e.g Beyond meat + vegan cheese + roasted garlic on cauliflower crust) However, their logistics need work and it can't be helped when you never receive the pizza that you paid for. Case 1: Ordered a pizza for a work lunch, never arrived. Contacted customer support with no response. Co-workers tell me that they didn't have anything to eat that day because they expected the pizza. Same situation for me - ended up working the whole day before eating a proper meal (had snacks e.g chocolate but it felt quite unpleasant to only eat chocolate all day). Case 2 (picture attached): Ordered a whole pizza for the office (casual, not an official work event). Received a half pizza with the order slip sticking out of the box saying whole pizza (whole cauliflower crust) typed out. Case 3: Pizza boxes were delivered vertically and the pizzas were smushed at the bottom. We couldn't salvage the pizzas because the toppings had detached from the pizza and gotten stuck to the cardboard. When we tried to pull the toppings off cardboard came off with them. Update 5/21: Oath customer service gave me a free pizza coupon to try and make up for things, but it doesn't work (getting an error message) and they've stopped responding. I was going to raise the rating but now I've lowered it to 1 star.