Dunkin'

AFTERNOON CREW IS HORRIBLE! We come to this location often and usually don’t have a good experience but this one was the last I could take. i was ordering and mid order I guess she decided I was done and told me my total and turned off her mike I had only ordered a couple drinks and wanted to order food for the children in my car and NOTHING. I sat there at the box for about 5 minutes saying HELLO EXCUSE ME ANYONE THERE? And nothing I continued to drive to the front window to see what had happened and she was texting facing the other direction. I proceeded to ask her if I could finish my order and she barked at me that they don’t allow that I couldn’t add my food at the windows even after me telling her that they did not let me finish my order. I received more attitudes from more of the staff they were all acting very immature and disturbingly careless the whole transaction. They then continued to give us all of our drinks and ONE straw. I don’t know if it was meant to be petty or if it was truly and accident but I went inside and asked to speak to the manager since “the manager said we couldn’t add our food” and I was intimidated by the crew and asked multiple times “MANAGER FOR WHAT!?!?” To the point we’re I felt I needed to remove my self. The manager Nelly came out unaware of what had gone down and was never even told about my order or my complication she wasn’t informed because the little girls never told her. i retrieved my own straws and left without food and I will never be back to this location. This isn’t the first time this staff has gotten big with its customers to intimidate them and this location is even know around for its aggressive nature and bad service. my mistake was just sucking it up because it’s the closest but I will now take the extra journey to go to LITERALLY. ANY. OTHER. LOCATION.

I stopped by here every morning before work cause it's the closest one on my way to work. The morning crew, wonderful! They are very courteous, my drink is always made to perfection. That afternoon crew though is a different story. They're very rude, customer service is below average. Their attitude seems to be they hate their jobs and they definitely show it. And my drink is always Garbage. How do you make an ice coffee with barely any ice. The interactions I've been between the fat guy with the Orange sweater and the Dyke is mainly why I'll.never go get after 12pm anymore. They need to find another job that suites them if it's that bad. In this day and age it's not hard, everyone is hiring.

Came here for breakfast and was disappointed. Apparently, they no longer have ham AND they don't do double chocolate donuts. How do you serve glazed chocolate donuts and not the double chocolate which is literally a glazed chocolate dipped in chocolate icing? Bacon and incredible sausage but no ham? I then pivot to espresso which I was informed does not work at the restaurant. Not only did they discontinue ham and the double chocolate but this particular restaurant is so lazy they won't serve espresso because they will then have to clean the machine at the end of the day. Pretty sure they microwave the hash browns to reheat the old ones too. Won't be returning.

I’m not sure why this place is still open. If you go after 12 PM they will not have any donuts available. They will not make any more!! And then if you ask if they have food available they say yes I can start ordering. Start ordering and boom. That’s not available either. Like can’t you toast a bagel? Why can’t you make a sandwich?? Sad. This has been going on for months now and I’m not sure how they are still open.

Second trip to this location within 30 minutes of closing and denied my order. First visit 2 weeks ago was 10 minutes before closing and they stated they were closed and no longer providing service. Tonight I got there 35 minutes before closing and told they are ONLY serving HOT coffee. I stated I was wanting ice coffee. They repeated it was close to closing time and they were only serving hot coffee. Meanwhile, in the parking lot, two employees are having a party in the parking lot with their car radio turned up and chatting with each other. I may try one more time as I go by the 3 strikes you are out rule.

Horrible customer service! Super rude! I’ve given this exact Dunkin multiple different chances over about a year or two now. Every single time the staff is beyond rude, they can not get the orders right, each time I go there they have to re make my drink about three times each time I go there and it’s STILL not right. I just give up and leave. The foods always cold or made wrong. Also, the staff is barely even dressed in proper uniform, pants are sagging, hats are on sideways, shirts are stained and dingy. Not a respectable restaurant. I hope corporate steps in and handles this soon.

Walked in and was essentially ignored for nearly 4 minutes no one else was in line. When I ordered the tall kid with the tats and a $#it attitude was annoyed I wanted to choose my assortment of 12 doughnuts. After more time passed a young lady with a pleasant demeanor finally helped me. This location sucks for customer service. Won't be buying doughnuts here again.

I just walked over after a long day at work across the street & the posted hours are open until 8pm yet I can't get in because the doors to the lobby are locked & I am approached by two employees smoking in the parking lot in front of the lobby. They ask me what I'm doing here i said i would like to go in & place an order & they said they only have hot coffee & they close in 10 minutes... I just wanted a cold drink & a small snack after a 10 hour work day. VERY disappointed.