Baskin-robbins

Just left baskin robins after ordering a hot-fudge sundae, very disappointed. The first bite I put into my mouth was awful. The hot fudge was burnt and clumped together, so bad that I could hardly chew. When we went up to the drive through speaker to explain what was wrong, the guy wouldn’t even let my husband finish speaking before he said “that’s all the hot fudge I have”. He then proceeded to argue with my husband about whether or not the hot fudge was actually burnt and told him “it’s just not hot”. We asked him for a refund and he goes “I can give you some whipped cream, ice cream, and nuts” and when asked again about a refund he said “can’t do that. Don’t have manager numbers or anything, so that’s not possible.” My husband asked if we could come back tomorrow, but I’m honestly not interested after this.

I have tried this Baskin Robbins many times and many times I have been disappointed but this was just ridiculous I asked for a double scoop of vanilla and double scoops of Oreo topping and this is what I got. Then when I told them that they charged me for double scoops of vanilla and double scoops of Oreo topping they looked at me crazy. So I got charged $6 for this. I had to eventually ask for more Oreos.

Giving 4 stars because I ordered a birthday cake and it was great, however I wouldn’t come here to spend time because the store was pretty messy... crumbs and such all over the counters, nothing seemed very nice or presentable. Again, the cakes looked great in the freezer and the one I ordered tasted delicious and was ready on time.

Never never have something in stock. They are not able to make milkshakes they never have rocky road never never. I always goes and asked for the same thing. Worst Baskin robbin . Went on Friday, Saturday and Monday three days in a row around 9-10pm. Why they open 24 hours if they don't have ice cream

Ordered ice cream thru Uber eats and they only put half of our food order in the bag when we received it…called up there for something to be made right about the Situation seeing as I paid $35 for only 2 milkshakes the lady said I could just come pick them up which I’m not able to do so Hense uber eats…they asked what I ordered and lady said they were out of a topping that went with the order but they even called before our Uber showed up to say they were out of the first ice cream I ordered online and I had to pick something else which is why they probably only put half my order in the bag.. but they had just called us and then only half the order showed up…before I could finish trying to get help she hangs up, completely unacceptable paid $35 to only receive two milkshakes..most ridiculous and upsetting thing when expecting your whole family to sit down for a evening time snack and half of us only get it? So messed up!!!

We walked in at 9:40, after being told they close at 10 over the phone. The woman rudely told us to leave and that we could only order in the drive through lane. Not the first time receiving such unacceptable customer service from this establishment. When we pulled up to the drive through, she yelled that we were not welcome, (thinking we were another family inside at the same time), and told us to leave her drive through, then when we clarified we were a different family, very irritably took our order. They turned down 20 people at the door, and at the drive through