Panera Bread

Panera is my personal go-to place. Food is delicious and fresh. I love the Roasted Turkey Bacon and Avocado. Their chips cannot compare to anything else I've ever had, and I crave their green tea all the time. Additionally, Panera is extremely polite to work with when I've had delivery or order issues, and they've been a great partner for catering for workplace events (and make it easy to call and place an order with the tax exemption for non-profits). Service times vary depending on time of day, but it's worth the wait.

I was originally planning on ordering online, picking up, & heading back out. I ordered it to be ready a half hour after I submitted it. It was ready 5 minutes ahead of time! When I went in, they were going through one of their rushes which made me even more impressed by their ability to get my order completed (& 100% correct) on time. I then realized I had time to spare so I decided to sit at a table. The entire time I heard (who I would assume to be a manager) being very communicative with his staff on what needed to be completed/handed over. Anytime a customer came to the counter he clarified what they ordered & what they were receiving in such a kind matter. He would also clarify the status of their order & where it would be presented when it was ready. So refreshing to see a place with staff who are serious, focused, consistent, & good at their jobs.

WORST CUSTOMER SERVICE EVER! Ordered two soups, the bistro bowl and a single bowl of soup. Received the bowl and a small soup instead of the bread bowl bistro. Tried calling 3 times and was put on hold for over 25 minutes waiting for their precious manager to help. After 30 minutes her solution is to send out another soup bowl. REALLY? I just want a refund on my credit card. So after another 15 minutes or so, a manager name Rich, called back and again wanted to send another soup. I just want the difference in what I got vs what I paid for. He got the message and said he would fix it. I am still not giving them the best review because leaving someone on hold without anyone getting back on the line for 26:42 minutes is unacceptable.

I've been there twice and the counter girls seem to be in a hurry to take your order, even when there's nobody else waiting. No greeting, no smile, nothing! I ordered one salad and half a sandwich and costed me $22.00 - Very pricey! The second time I was there, I walked in at 8:28 pm. and the first thing the girl at the counter said was: we close in 30 minutes! Bad customer service!

First time ever trying Panera. The food quality is there, the really small portions are not. I mean really small for what you pay. I ordered the steak and swiss sandwich with a side of Mac n cheese. Cost over $16 for a 4 inch sandwich with a few strips of steak and a sauce that tasted like horsey sauce at Arby's. The pitifully small tub of Mac was just that, pitiful. Be ready to drop a Jackson if you want lunch to be filling here. Not a smart food value for hungry people. Not impressed.

I've gone to many Paneras, this location especially, and the food was wonderful as always (I ordered the you-pick-two with broccoli cheddar soup and ceasar salad with add-ons and a caramel latte for $22.48). However, the member who took my order was notably rude. First time seeing her, Elvera interrupted me many times taking my order today, to the point she forgot what I answered, and was in such a hurry to talk to her coworker while I was paying (when there were no other customers around me) that she didn't say goodbye or make eye contact with me when she abruptly handed me my receipt. I was having a rough day and wanted to treat myself to feel better, and that interaction made me feel worse and eager to leave. I'll be coming back, but only doing self-service option to avoid her and any possible negative interaction.