Starbucks

Just waited 20 minutes in a drive thru (9:30pm-9:52pm). I was first in line at the screen out of three cars. There was about 7 employees inside and I was waiting for someone to say something. They never did so I drove around to go inside. Turns out they are closed which I figured out because the door was locked. All the employees just completely ignored me and the other two cars. I had to go back to the drive thru and let the other customers know. The issue isn’t that they are closed. The issue is that there’s no signs saying they are closed and the employees just completely ignored everyone. It just takes a simple sign or just a notice from an employee over the speaker that they are closed. Their hours say open till 11pm even on the door. Customer service could use improvement…

The workers here are amazing! I once walked in a little early for a drink I ordered via mobile and the barista greeted me and proceeded to say my name. I said I was and she immediately got to working on that order. They treated me as if they’ve known me forever. Truly amazing experience and customer service. I love this Starbucks!

Little did I know when I decided to have a Skype call here that it would be such a hub of activity and crazy busy customers. The drive through is always packed with coffee starved and grumpy honking cars, and the inside is full of people gathering and meeting and working on laptops that you are lucky to find a comfy chairs. This is NOT your quiet neighborhood coffeehouse .