Wendy's

“Out of baked potatoes” but heard them say they weren’t going to make them Bc line was too long. Basically threw the drink in my face and then gave me the bag of food and slammed the window. Worst Wendy’s I’ve ever been to lol. Update: went back despite bad experience because it’s close to my house. Employees still rude. And saw this in my drink Stuck to the ice that hadn’t even had yet 🥲

The drive-through service was horrible. It took close to 30 minutes. After the girl took my money she close the window and turned her back to me while I waited for the person in front of me to pull away. No one apologize for the wait nor were they pleasant or appreciative . I will not be going back there anytime soon.

The crew here is very hardworking. Most of the time they are short staffed, with maybe one or two people handling the drive thru intercom, putting orders together, cash registers, and making the food! Regardless, they will help you in getting anything you ask for and not make you wait forever in a drive thru line, if they can help it! Just today, I watched a kind woman, named Jackie, take orders from her drive thru headset and fill the drive thru food orders that were before & after the current order she was keying into the register. I've worked in fast food and that's not an easy task to get right. She managed it like a pro with a smile on her face. She also remained pleasant with me when I asked her for some additional (not so common) extras to go with my meal. She took the time to look around the restaurant for me to have the Splenda (sugar substitute) I asked for, even though rushing me through would've benefitted her. Her character qualities and thoughtfulness towards me as a customer are what will have me coming to this location to eat, even with the short staffing and sometimes longer wait times. I even asked Jackie for a receipt, so I could complete the Customer Satisfaction Survey on the back. It's important for hardworkers like her, who really only make enough to get by, to be recognized when they go the extra mile b/c truthfully there are not many of us who would at that compensation per hour. Thank you to Jackie and Wendy's @ Thompson Bridge Rd. GAINESVILLE, GA 30506!

I have never been to this particular Wendy's where I don't have to sit and wait!!! I realize there is a worker shortage, but it gets very frustrating when you do finally get in line and you get your order taken and then you pull up to get your food and you find three or four people standing around laughing and joking and the line of cars goes around the building!!!

My wife and I have been going to this store for 6 years never had a problem until 6-4-22 @5pm Drive through windows. First window girl had a big alligator huge hat on. Pulled up to 2nd window and this 2 guys come up to the window and told me they thought I was a big goofy goober. Very unprofessional and the sales always get gave the worst indigestion.