Waffle House

One of the worst Waffle House experiences I’ve had, and my bar isn’t typically that high for this company. My drink glass had someone else’s lipstick on it, waffle was doughy and not completely cooked, and my request for warm syrup was completely ignored. New location was fairly clean and service was fast. Just kind of mind blowing that they have district managers working for the grand opening week and it was this bad of an experience…

On June 16 at around 10:20 pm I sat down with father to eat a dinner after a long day. We waited to be attended but no one had greeted us. They saw us enter the establishment but failed to attend us or offer drinks. Another group came after us and were attended before us and we waited 20 minutes before we left. It wasn’t until we got up and left for the door did the staff acknowledge me and my father but by then we were dissatisfied with what happened. We felt discriminated even though we did nothing wrong. It’s not the fact that we didn’t get our order, but the fact that we weren’t acknowledged until we left the restaurant.

We were recommended to Waffle House by multiple people we were visiting Georgia with, so our party decided to drop by and see what all the buzz was about. The restaurant was clean enough, and we waited about 25-30 minutes for our food, which was freshly made to order for us. We ended up having two waitresses, Kristin and Candace, take care of us, and they were wonderfully friendly and attentive. They elevated the whole experience by quickly getting us our drinks and nailing our order (which we had modified several times while ordering). Our whole party loved the breakfast food, the orange juice quality was good and one member of my party claimed that the sausage tasted just like how their grandmother made it. And yes, my blueberry waffle was delicious. The hashbrowns with onions were probably some of the best I’ve had (it beats diner hashbrowns up in the Northeast). Waffle House was a very solid choice that lived up to everything we had heard of it.

So i get here and and the lady asked me if i was dining in, i said no i need a Togo order please. She told me that they were not doing Togo orders. No explanation why. So what’s the difference if i was to “dine in” and then ask for a Togo box? Absolutely garbage customer service. I’ll just keep going to the one off Dixie Ave, never have any problems there.