Subway

The individual working with the Deadpool pins on their visor is probably the most absolutely unpleasant human being I’ve ever encountered in a business setting. I’ve been here three times waited on by this person and have not been greeted, have been rudely talked to, talked down to, etc. I even said “hey, how are you?” and was met with no response and an eye roll. I was clearly heard. They also acted as if my friends allergy was a complete annoyance. Whoever is in charge of staffing clearly needs to make some changes. I work five minutes away, but I’d rather drive 15 minutes into Sheffield Lake then to ever patronize this location again. My staff feels the same.

I’ve been to this place multiple times for years and there’s a young man who’s always been so rude. I forgot to order something for my friend and asked if it was okay if i could add a protein bowl to my order. He rolled his eyes and gave me attitude the whole time. I know he’s been working their for years but he’s a man who shouldn’t be dealing with customers.

CHECK YOUR ORDERS before you leave this store. Ordered grilled chicken salad on Subways online app. from the AVON LAKE 33382 Walker Rd. store. Got home and discovered there was no chicken put in the salad..Called talked to Emily, then Michelle was informed I would have to drive back for them to remake the salad. Asked them to credit my account for missing chicken. They could not do that. Customers apparently are to accommodate Subways. Poor customer service. They could have made a new salad and delivered it or sent a coupon for a replacement salad . Plan to write a complaint to Corp Subway Office next.

The service was good and the veggie sandwich was the same as it always has been. The poor rating is the failure of Subway to implement any significant amount of menu changes to accommodate customers with special dietary needs. Vegetarians and vegans have one option since the veggie pattie was removed. Subway is just a processed food sandwich and absolutely terrible for human health.