Sluurpy Quality Index
PROPRIETARY
Popularity
100/100
Quality
54/100
Data Completeness
56/100
Verified Dish
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Contact Information
📞
Phone:
+1 417-890-6800
🌐 Website:
http://www.ihop.com
📍
Address:
3804 S Glenstone Ave, Springfield
📷 Photos (11+)
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Photo 1 / 11
100%
Google Reviews
3
Google reviews
Great food pretty big servings good waitress chocolate milk was a little warm and too much chocolate but you can't knock them for that I didn't tell them how he liked it!
Google
Spent my son's birthday bfast here before going to school. We had a superb service by Alex. He even went an extra mile by giving my son a complimentary ice cream with cherry on top.
To the management of IHOP, you are lucky to have Alex as a crew.
Google
We had a two hour wait before food even showed up, seen the waitress only seen her once in between ordering and food. We originally got sat without menus and silverware. When I got up to get silverware FINALLY they only had 3 out of the 6 I needed. More seats open than what they are sitting. AWFUL, AWFUL experience. Not one waitress or staff member (minus one) was wearing a uniform and the table when we finally got sat was dirty.
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Google
Ihop was amazing. The food was delicious 😋. The wait however was not. I believe they were short staffed. And they did take a good percentage of our ticket off. They wound up giving us half off of our order. Which is excellent. You can tell they are passionate people who deliver excellent customer service. Who actually cares if you come back or not. Unfortunately I didn't get a picture of our food, I was so hungry by the time it came I woofed it down. But I definitely will next time.
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Google
Service was great. Food was great. Restaurant seemed clean, and our waitress was very attentive and personable.
I'm giving this a four stars rating instead of five, because # 1 - they changed their hours without visibly posting that they did (the previous time we tried to eat there), and also...they seated everyone who came in, all right next to one another in 3 separate rows, but we were all within or close to about 6 feet apart from eachother.
Look - I get it. From a business standpoint. Its quicker and easier to clean. However, with Covid precautions still in place some places, it just would have been nice to space out a bit more, and be further from others.
Overall, good experience.
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Google
Sunday morning (7am-ish?) Service was very nice, relaxed. Few people in the restaurant meant prompt service and ability to chose where to sit, an isolated comfortable booth for me. A large varied breakfast eaten at a relaxed pace. Tip given ahead of time with the intent to reduce server anxiety, demonstrate good will and be left in relative peace to eat. Good quality food for the price, quick service and clean presentation and surroundings. This IHOP location has consistently met expectations.
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Google
Chloe Just Killed! My family had an impromptu breakfast reunion, we threw Chloe in the mix. She was a server Savant! She didn’t miss a beat, kept her drinks full, and did it all with a smile. I will go back to this IHOP just because of Chloe. They were very accommodating and worked well together as a team to get everyone in the family their food is fresh as possible. For a big box store restaurant, they absolutely killed it.
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Google
Waited 15 min to be seated at an almost empty restaurant due to tables not being cleaned or bussed. When seated, I went to the men's restroom to find the floor soaked in urine and a "Caution Wet Floor" sign seemingly excusing it. I watched 4 tables full of dishes sit throughout my whole meal without being bussed despite 4 wait staff a manager and assistant manager being on the floor. My pancakes were good, my omelette was under-filled, my wife's hash browns were soggy and her crepes came out as pancakes. Overall a very unsatisfactory visit and far below the standard I have come to expect from IHOP.
Worth noting that wait staff were lethargic on the floor but friendly with customers.
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Google
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