Papa John's Pizza

This location is not worth the 1star strictly because of customer service. I ordered two pizzas, breadsticks and jalapeño rolls/bites and when they arrived the garlic sauce in the breadsticks had been smashed and leaked and soaked everything. I called and requested a replacement breadstick order as they were the worst damaged and swimming in the sauce from their box. I was told they would need the bad breadsticks to replace and I said that is fine but the kids had taken a few already. "JUSTIN" proceeded to tell me then they can't be that bad if they ate some and he didn't see a problem. As I was explaining to him the kids don't care but I do that my order was ruined he decided to hang up on me. I will be taking this as far as I can up the chain of command to be resolved.

Ordered a cheese pizza for delivery tonight. Driver was friendly and it arrived exactly on time. The pizza however was not soft and fluffy like the box says. Kinda hard like it had been sitting on the heat rack for a while. Flavor was okay. Not worth the 18.99 price tag tho. Meh pizza. Better customer service.

The most disrespected that I believe I have ever been treated at a restaurant. I understand you are busy. But I’m a customer, a paying customer and deserve respect. I’ll not bother you with my money again. Ever. Good luck. I do not recommend this business at all unless you enjoy being treated rudely. In reading the other reviews, I wonder if ownership / Management even cares? Oh well, not my problem any longer! Ha! Oh, gotta go, Domino’s has my pizza ready! Yum yum.

My order was estimated to take 80 minutes and I called after it had been over an hour and a half to see what was taking so long. They said our pizza would be there 2 hours after we ordered so I asked for a discount or at least a credit and a male manager said no. I then just asked them to cancel our order and the manager hung up on me. Very unprofessional manager.

If I could give negative stars, I honestly would. Helping to do a move out this week and ordered two Philly papadias. Open first opening the box, i noticed it wasn't folded properly which caused issue holding it properly. The inside of mine was only partially melted and all of the veggies were crunchy. My mom's was even worse. It almost looked like they just set a small Philly 'pizza' in the box and then just closed the box to fold it. It was a MESS. the center of hers also had unmelted cheese and she complained of onions and peppers being basically raw. I am a firm believer of allowing the business the opportunity to fix their mistake and so I called immediately and spoke to a gentleman about the issues. He told me he could just void out the purchase if that would help. I told him we were hungry and in the process of a move so I would prefer to have it replaced. He told me it would be about 2 hours wait. I told him okay that's fine just void it. He said he would do that and then he told me he understood the aggravation so he was going to also put down a credit for two free papadias. He said to just make sure to let the store know and they would see the credits. Today, still moving, and thought we should go ahead and use those credits. Talked to a lady at the store and she said she didn't see any. I gave her a different phone number and told her what had happened and what had been said. She told me that she was 'the only one on site today,' and that she 'didn't see any credits. Sorry.' I got off the phone and had my mom check to make sure he at least refunded the purchase which he did thankfully. Don't promise things to customers if you can't follow through, especially if you are the one who offers it. Very aggravating. But by the recent reviews and photos I can see that I'm sadly not the only person to experience these issues.