Panera Bread

We went into the Rockwall location Saturday mid afternoon ... roughly 2:30. They were not real busy; maybe 15% of the tables were occupied. We ordered 2 bread bowls of soup. It took 25 minutes and some complaining on my part to get the soup. When I walked back to the pick-up window I saw that there were at least 7 employees in the food prep area ... maybe as many as 10. I asked if by chance my beeper wasn't working and my food was ready and a young lady snapped back at me that they will work on my order soon. I stood by the window and watched. In another 10 minutes I saw our soup bowls being prepared. The soup was good and was hot but they only filled the bowls half way. During my wait, I went back to the register where I ordered the food from and asked if maybe there was a breakdown in the system and maybe my order didn't make it to the kitchen. Very unmotivated and trained staff, very poor attitudes, and processes that either don't work or aren't being adhered to. We won't go back.

To the MANAGERS: Mr. Calvin, the cashier on 2/15/2022 at 6pm, was absolutely fantastic. From start to finish when he greeted my girlfriend to when he brought us our pastries, and all throughout the conversation, he was wonderfully pleasant and dedicated to his craft of customer service. All while managing a 4 pastry upsell for the restaurant. As a former fast food manager, give this man a raise.

My first visit to a Panera. Minor confusion at ordering space. Then order taker was curt, assuming I knew what i was doing. I ordered a BLT and French onion soup. She asked if I wanted whole, so I said yes not knowing exactly what was meant. As we waited, we noticed it was pretty chilly in the store, which never improved. When the order was ready I went to the pickup window and we saw what was assumed to be our order, but there was no soup with the bacon sandwich. I repeated our number and the server confirmed it was ours. I asked if I wasn't supposed to have soup and it was not on the order. The sandwich was huge so I let it pass. When i took my first bite, it was a turkey and bacon club. I had noted that they didn't have BLT listed on the menu board, which was why I asked the order taker "if she could make me a BLT " when I placed my order, because I didn't want turkey on my sandwich. I didn't ask for Avacado either, which was in abundance. A BLT is self explanatory - bacon, lettuce, and tomato. So, the sandwich was delicious and big. Potato chips came with it and they were good too. But still I was disappointed with my first visit and it could possibly turn out to ne my last. I've never been to Chipotle either. Their chance is next.

French Baguett was white and under done for both my wife and I. Cinnamon crunch bagel topping was terrible; it just looked like a bunch of brown sugar thrown on top and baked too long so that it was crunching off of it. Chicken Terriyaki and Broccoli Bowl had under done rice and quinoa. Pepsi was out at the fountain, and the restroom did not have paper towels or soap. I didn't find that out until I left; hopefully, the staff has a restroom to wash their hands! Honestly, my first bad experience with Panera in 10 years. Maybe just a bad day? For 55$ to feed 2 adults and 2 kids in a sandwitch shop, you really expect it to be right every time.

When I walked in the girl at the counter was on a personal call. She didn't even acknowledge me. Her supervisor asked her to step to the back since she was talking on the phone. I was told it would just be a minute and she would be right with me. Well I waited and waited. Finally the supervisor just took my order. Not very good service in my opinion.